Help with Council Tax

• Registering for Council Tax
  • Registering for Council Tax in Haringey
  • Address does not appear on the list
  • Council Tax is in more than one name
  • Council Tax account reference or online reference numbers 
• Council Tax payments
  • Viewing a Council Tax account
  • Make a payment
  • Managing multiple Council Tax accounts
  • Payments not working in My Account
  • Checking your Council Tax email
  • Issues paying online 
  • “Your account cannot be found” message
  • Saving submitted information
  • Council Tax discounts
  • Council Tax exemptions
• Changes to your Council Tax
  • Moving home within Haringey
  • Wrong name on bill
• Reporting other errors or problems 

Registering for Council Tax

Registering for Council Tax in Haringey

You will need to sign up for My Account and click on the Council Tax icon. 

• Scroll down to ‘Tell us that you have moved home’ and open the drop-down menu to view the different forms
• Complete the ‘I am moving into the borough’ form

If you are renting a property, you will need

• the address of the property you are moving into 
• the date your tenancy started 
• the name of your landlord 
• the date you actually moved into the property 
• whether the property was left furnished or unfurnished to you 
• the name of anyone moving in with you who is over 18 

If you have a mortgage or own a property outright, you will need

• the address of the property you are moving into 
• the date you took ownership of the property
• the date you actually moved into the property 
• the name of anyone moving in with you who is over 18 

Once completed you will be able to see your Council Tax reference number online after successfully registering for Council Tax. You can then choose to set up a direct debit to pay your bill.

However, in some circumstances we may have to check and complete the change. We will update your account and send out a new bill or contact you if we need further information within 10 working days.

Address does not appear on the list

• Your postcode may be incorrect on our Council tax records – if you cannot find a property using the postcode, try “I do not know the postcode”
• Enter your door number and postcode before searching for your address. 
• If the property is newly built, contact us as your address may not be listed to register your Council Tax account. Once you receive your bill you will be able to register to view and manage your Council Tax account online
• If you are still experiencing problems please complete our report a missing or incorrect address form.

Council Tax account is in more than one name

Each person named on the bill can register separately. On the Council Tax registration screen, just enter your own name exactly as it appears on the Council Tax bill.

Council Tax account reference or online reference numbers 

The Council Tax account reference number is shown on your Council Tax bill or any other correspondence that you have received from us about your Council Tax. The number is 7 or 11 digits long.

Your online reference number is shown on the front of your latest Council Tax bill or recovery notice and will be located under your Council Tax account reference number. The number is 10 digits long. Please note that this number changes each time a new notice is sent so it must be from your most recent bill or recovery notice.

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Council Tax payments

Viewing a Council Tax Account

You will need your Council Tax account reference number as shown on your bill to view your account details. Just click ‘Register to view and manage your Council Tax account’ and complete the required information.

Please note you will be asked to answer two security questions about your account before you can view your details. You must provide the answer to two of the following questions:

• The online key reference (shown on the front of your bill) 
• The postcode of the address the bill relates to
• The last three digits of the telephone number we hold for you
• The last three digits of your bank account if you already pay us by direct debit

Making a Payment 

You can now pay your Council Tax directly within My Account if you have already linked your Council Tax account.

• Login to My Account
• Click 'Pay Council Tax'
• Select the amount you’d like to pay
• Click 'Submit'
• Input your card details
• Confirm payment

Managing multiple Council Tax accounts

Select the account you wish to pay into. Payments into different accounts have to be made separately. 

If you only pay Council Tax for one property, it’s likely you have an outstanding balance on a previous property. Please contact us if this is not correct.

Payments not working in My Account

If you cannot make payments in My Account, then this may be due to one of the following reasons:

• You need to register and validate your Council Tax account details before you can make a payment to your account
• You have only just registered and validated your account - please note information is refreshed in this system once every hour (between 7am and 10pm) so you may need to come back later. If you really need to make a payment right away, you can do so through our online estore
• Your email within My Account doesn’t match your Council Tax record - see the guidance below for how to change your Council Tax email

Checking your Council Tax email

• Visit the Council Tax section on My Account
• Check your email under 'Account Details'

You can update your Council Tax email by using the update link and entering the same email you use for My Account. You should then receive a confirmation email letting you know your account has been updated.  

If you have any problems doing this, please report the issue to us using the My Account e-form and we’ll take a look.

Problems making a payment

When making an online payment you will be asked for an additional security password by a system known as 3D secure. This is to protect against fraudulent card payments.

Please refer to our Help with Online Payments page where you can find more information about known issues that have been brought to our attention, which may help to resolve or clarify the issues you are having. If you are still experiencing problems please contact us using our report an issue using My Account e-form and we will investigate.  

“Your account cannot be found” message 

Check that you have input your account number and surname/company name as shown on your bill. If you have entered your name and account number as it appears on your bill, contact us using our Report an issue using My Account e-form. Please note - you'll need to select 'Council Tax' on the 'What does your query relate to?' question on the form.

Saving submitted information

A PDF of the information provided can be saved if you click the link to view, print or save when the transaction is completed. 

Council Tax discounts

Visit the Council Tax Discounts page for more details

Council Tax exemptions

Information on exemptions can be found on

• Exemptions - occupied properties
• Exemptions - empty properties

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Changes to your Council Tax

Moving home within Haringey

Sign into  My Account and click on the Council Tax icon

• Scroll down to ‘Tell us that you have moved home’ and open the drop-down menu to view the different forms
• Complete the ‘I am moving within the borough’ form

Wrong name on bill

If we have spelt your name incorrectly on your account please enter it as shown on your bill and you will be able to correct it later. 

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Reporting other errors or problems

If the information on this page has not helped you to resolve your query on using My Account - Council Tax services, or for any other error or problem using the online Council Tax system, please contact us using our report an issue using My Account e-form and we will investigate. Please note - you'll need to select 'Council Tax' on the 'What does your query relate to?' question on the form.

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