6 December 2022: We are aware of some technical issues affecting our customer service phone lines. Sorry for any inconvenience - we're working hard to resolve this as quickly as possible.
Letter of Authorisation
Permission to discuss your Council Tax or Housing Benefit matters with someone else
If you would like somebody else to contact us on your behalf, you will need to confirm that you give that person permission to contact us before we can discuss your matters with them.
To give somebody permission to contact us on your behalf, you must either download and fill in the Letter of Authorisation (PDF, 81KB) or write to us with the following information:
- Your name
- Your address
- Your email address
- Your telephone number(s)
- The reference/account/claim number of the account you allow them to discuss e.g. Council Tax number, Benefit claim number
Details of the person you're allowing to contact us on your behalf:
- Their name
- Their address
- Their email address
- Their telephone number(s)
- Their relationship to you
Sending your authorisation to us
- Scan or take a photo of your signed and completed form or letter and upload it to our online contact form (see helpful information on uploading files to send us online).
- or print, sign and date the letter and return it to us at:
Corporate and Customer Services
PO Box 10505
London N22 7WJ
If you wish to withdraw your permission at any time, you will need to do so in writing using the online contact form.
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