Cookies on My Account
- What are cookies?
- Cookies on this site
- Statistics (measuring website usage)
- Disabling / enabling cookies in your browser
What are cookies?
Cookies are small text files that are placed on your computer or phone by websites that you visit. We use cookies on this site to help improve the site and to compile statistics that allow us to understand how users use our site and so help us improve it.
We use cookies in several places – we’ve listed the main cookies used on this site below with more details about why we use them, how long they will last and how to set your preferences.
Cookies used on this site
Server-set cookies
Cookie name | What it does | When it expires |
---|---|---|
PHPSESSID | This cookie is used by the PHP web server to identify the unique browsing session. It is required for Forms to work. Contains the unique ID for the browsing session. | when the user closes the browser |
APP_LANG | Language cookie that keeps information of user’s system language. Contains environment variable with the user's system language | after 24 hours |
CAPITACONNECT | This cookie stores information about the user opening the CAPITA portal. Contains variable information about the user opening the CAPITA portal. | after one hour |
AchieveFormsRedirectLink | Cookie that keeps the redirect link after email verification. | after 24 hours |
PETITIONS_LANG | The language cookie stores information about the user's selected language. | after 24 hours |
X-FS-IAFID | Cookie that keeps AFID for the authenticated CSA by session id | after one hour |
firmstep2server | Used to direct your request to the appropriate server. No personal information is stored. | when the user closes the browser |
firmstep2session | A unique identifier given to you for the duration of your site visit. It is used to ensure that you and only you are shown information relevant to you. It contains no personally identifiable information, but is temporarily linked to your user account when you log in. | when the user closes the browser |
support_login | Cookie that keeps information if a support login was enabled | after one year |
Statistics (measuring website usage)
We currently use Google Analytics to compile statistics about people who visit the My Account website. Google Analytics uses JavaScript and cookies (listed above) to monitor how people are using the site. The information typically collected is the IP address of the user (which is anonymised), which pages were visited and for how long, date and time of visit, browser type, search terms etc.
The information we get from Google Analytics helps us ensure this website is meeting users’ needs and to help us understand how we could do it better.
For further information on how Google Analytics collects and uses data see the Google Privacy Policy (external link)
Disabling / enabling cookies
You can also accept or decline cookies by changing the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are completely disabled. In order to block or delete cookies, check the Help menu of your web browser and type in 'delete cookies' or 'block cookies' to find a step by step process of how to do this.
- More information on enabling cookies.