Chase up/check progress of a repair
We always aim to complete repairs as soon as possible but on inspection, we may identify factors that mean we can’t start/complete the repair on our first visit or even in one visit. If you are still waiting for a repair to be completed, the delay could be caused by any number of issues such as:
- parts needing to be ordered or we are awaiting delivery
- equipment needing to be ordered or arranged before we are able carry out/complete the repair
- a specialist tradesperson that needs to be booked to carry out/complete the repair
- a repair that has to be carried out in stages and therefore can’t be completed in one visit
If you need to check the progress of a repair, you can do so using your rent and repairs account on My Account:
If the work was carried out more than 7 days ago but you’re not happy with it please log a new repair request here.
You can also check on the status of a repair and rebook appointments using Housing Online.
Page last updated:
Tell us what you think about this page
Problem with a service?
If you have a service problem or complaint you need help with then please visit our contact pages.
Help us improve this page
If you want to make comments specifically about this page, then please click the button below.