Chase up/Check progress of a repair

Did you know the easiest way to check the status of a repair is through Housing Online (your online account)?

  • You can report a repair, book and manage appointments and track progress quickly and easily. 
  • Registration is quick, easy, free and best of all, once you’ve signed up, you’ll be able to do so much more than view your repairs status.  
  • Your 24-hour secure online account will give you access to a wide range of services

Why spend time in phone queues or writing emails when you can do it instantly online?

Log into Housing Online now

Waiting for a repair?

We always aim to complete repairs as soon as possible but on inspection, we may identify factors that mean we can’t start/complete the repair on our first visit or even in one visit. If you are still waiting for a repair to be completed, the delay could be caused by any number of issues such as:

  • Parts need to be ordered/have been ordered and we are awaiting delivery
  • Equipment needs to be ordered or arranged before we are able carry out/complete the repair
  • A specialist tradesperson needs to be booked to carry out/complete the repair
  • The repair has to be carried out in stages and therefore can’t be completed in one visit

If you’re worried about the progress of your repair because you missed/forgot about the appointment, you can rebook an appointment yourself using Housing Online. It’s really quick and easy to do.

If the work was carried out more than 7 days ago but you’re not happy with it please log a new repair request here.

For all other issues regarding the status of an existing repair simply:

Alternatively contact us online:

Repairs update

Page last updated:

May 27, 2022

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