Institute of Customer Service Survey 2019
This survey has now closed. We will update this page with the findings in May 2019. Thank you for taking part.
What we asked you
Tell us what you think about our services
We are carrying out a customer satisfaction survey in collaboration with The Institute of Customer Service. This is an independent, national survey and will allow us to measure how we compare with other organisations. The results will also help us better understand your experience using our services so we can make improvements.
All responses are completely confidential, and the council will receive only grouped analysis, so please feel free to be completely honest with your feedback.
Service requests and complaints
Please note this survey will not monitor or respond to specific customer complaints – so if you have an ongoing complaint or are looking to complain about a specific incident involving Haringey, please ensure you contact us directly here.