COVID-19 update: Wood Green Customer Service Centre has reopened with limited service but Marcus Garvey Centre remains closed until 3 August 2020. 

Tell us what you think of our services - complete our Institute of Customer Service customer satisfaction survey.

Wood Green Customer Service Centre

  • 187-197A High RoadWood Green Library
    Wood Green
    N22 6XD

Access to face-to-face services

Opening times: Monday - Friday, 10am - 4pm.

This service is for emergencies only and for those residents who are not able to access the Internet. 

Parking enquiries

  • What we can do. We are able to process parking permit refunds.
  • What we cannot do. At the moment, we cannot process parking permits or vouchers from the centre. This must be done via the Internet or on the phone by calling 0208 489 1000, Option 4.

Please note: Doors close promptly at 4pm as the Library closes at 4pm. This means we cannot guarantee to see residents who arrive after 3.30pm.

This centre is busy on Mondays. Please try to visit between Tuesday and Friday if possible. If you do need to visit our centre, you should aim to arrive before 3.30pm. If we are very busy and you arrive after 3.30pm we cannot guarantee you will be seen. If the centre is busy you will be asked to return and given an appointment - date and time to return.

  • Disabled access - the centre is fully accessible by the disabled and there we provide a hearing loop. Currently, disabled toilets are available in Wood Green Mall close to the Wood Green Library entrance. Disabled users with Blue Badges can park in the streets close to the centre.
  • Hearing-impaired users - access to British Sign Language interpreters can be arranged at our information point. Please note: it is likely that an appointment can be arranged within four weeks - this is due to a national shortage of British Sign Language interpreters.
  • Users whose first language is not English - you should arrange for a friend or family member who can speak English to come to the centre with you. You need to be with them as we need your permission to speak with them about you.
  • Arriving by bus - Bus routes 29, 67, 121, 123, 141, 144, 184, 221, 230, 232, 243, 329, W3 and W4 pass close by.
  • Arriving by tube - The nearest tube is Wood Green Station on the Piccadilly Line.
  • Arriving by train - The nearest National Rail station is Alexandra Palace Station.
  • Car parking - Wood Green is within the Wood Green Controlled Parking Zone. Some pay bays are available in the area but centre visitors are advised to use the public car parking in the Wood Green Shopping City.

Back to top


Online services

Remember you can do a wide range of transactions online using any device:

Back to top


 

Address: 
Wood Green Library and Customer Services
187-197A High Road
Wood Green
N22 6XD

Page Last Updated:

16 July 2020

Tell us what you think about the website

Covid-19 survey

We are currently running a short survey about our Covid-19 response and information. You can take the Covid-19 survey here.

Contact us about our services

Please note if you have a service problem or complaint you need help with then please visit our contact pages.

Give us feedback about this page

Please use this space to tell us how we can improve the website.

Overall, how easy was it to get the help you wanted today?

* = response required

Please note this form is not for general service requests or issues. It's quicker for you if those comments are sent directly to Customer Services.

How easy was it to get the help you wanted

Would you like to provide any further comments about your visit today?

Additional comment?

Do you wish to report a problem with a council service?

Service comment

It's quicker if you report any service issues using our online self-service pages (opens in new window).

Tell us about your experience of using the website below:

Please note this form is not for general service requests or reporting issues with a service. It's quicker for you if those comments are sent directly to Customer Services.