Wood Green Customer Service Centre

Important: you must have an appointment to visit our customer service centres.


Wood Green Library

  • 187-197A High Road
    Wood Green
    N22 6XD

Access face-to-face services

Opening times - Appointments

  • Monday, Wednesday and Friday: 10am to 4pm - last admission/appointment will be 3.30pm
  • Tuesday and Thursday: 10am to 5pm - last admission/appointment will be 4.30pm

If you do not have an appointment you may not be given access to the centre but will be given the opportunity to book an appointment.

Windrush Compensation Scheme

  • Please note the Customer Service Centre does not deal with Windrush Compensation Scheme enquiries. These are dealt with separately at Marcus Garvey, Wood Green and Hornsey library by appointment only. You can book an appointment by phoning 0800 678 1925 or by sending an email to: WindrushCompensationScheme@homeoffice.gov.uk


Appointments - all you need to know

I already have an appointment

Please note: appointments are subject to change or cancellation if there is an outbreak of COVID-19, which may result in a reduced service or closure of the centre.

We will let you know about any changes to your appointment using the contact details you provided at the time of booking.

I need to make an appointment

When making an appointment please make sure a valid phone number is provided so we can let you know about any changes to your appointment. 

Please book an appointment online or by phone:

Online

Book via our online service

Phone

  • Call us on 020 8489 2280

We can assist residents who are unable to access the internet to access online services. We can provide application forms and order forms for parking permits and visitor permits, and we are able to help you complete these if required. Visitor permits cannot be printed at the customer service centre, but will be sent to you in the post when forms are completed and payment made.

This can take 10 working days.

Parking enquiries

What we can do

  • We are able to offer residents assistance on the PCs in the service centre who wish to apply for online residents and visitor permits. You will need to bring:
    • vehicle ownership documents, this is the V5c or New Keepers Slip and Bill of Sale
    • a current email address
    • proof of address
    • a form of payment 
    • evidence of concessionary status if applicable
  • We will help you to register for and purchase virtual permits and visitor permits. 
  • We can also assist residents who are unable to access the internet and provide application forms and order forms for resident permits and visitor permits and are able to help with the completion of these forms, if required. Paper visitor vouchers are pre-printed and sequential and are stored securely offsite, these will be posted out to you or can be collected from Wood Green Customer Services at an agreed date and time. We cannot offer a same day service.
  • We accept paper permits for refund; you will need to bring your paper permit with you; refunds are per full unexpired month and subject to an administration fee of £20.

What we cannot do

  • We cannot issue paper visitor permits on the same day
  • We cannot assist with PCNs
  • We cannot print visitors vouchers from the service centres as this system is no longer exists. 
  • We cannot print paper resident permits as this system no longer exists and all resident permits are virtual.
  • The paper visitor vouchers issued from the previous system cannot be exchanged or refunded and once expired cannot be used.

Estate permits and vouchers

  • You need to apply online via our housing pages
  • If you require assistance, please make an appointment online or by calling 020 8489 2280.
  • We can print resident Estate permits in both service centres; please make an appointment
  • We can provide pre-printed Estate visitor vouchers in both service centres, please make an appointment

Please note: This centre is busy on Mondays. Please try to visit between Tuesday and Friday if possible. If you do need to visit our centre, you should aim to arrive before 3.30pm. If we are very busy and you arrive after 3.30pm we cannot guarantee you will be seen. If the centre is busy you will be asked to return and given an appointment - date and time to return.

  • Disabled access - the centre is fully accessible by the disabled and there we provide a hearing loop. Currently, disabled toilets are available in Wood Green Mall close to the Wood Green Library entrance. Disabled users with Blue Badges can park in the streets close to the centre.
  • Hearing-impaired users - access to British Sign Language interpreters can be arranged at our information point. Please note: it is likely that an appointment can be arranged within four weeks - this is due to a national shortage of British Sign Language interpreters.
  • Users whose first language is not English - you should arrange for a friend or family member who can speak English to come to the centre with you. You need to be with them as we need your permission to speak with them about you.
  • Arriving by bus - Bus routes 29, 67, 121, 123, 141, 144, 184, 221, 230, 232, 243, 329, W3 and W4 pass close by.
  • Arriving by tube - The nearest tube is Wood Green Station on the Piccadilly Line.
  • Arriving by train - The nearest National Rail station is Alexandra Palace Station.
  • Car parking - Wood Green is within the Wood Green Controlled Parking Zone. Some pay bays are available in the area but centre visitors are advised to use the public car parking in the Wood Green Shopping City.

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Online services

Remember you can do a wide range of transactions online using any device:

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Address: 
Wood Green Library and Customer Services
187-197A High Road
Wood Green
N22 6XD

Page Last Updated:

May 31, 2022

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