Council Tax and Benefits online services unavailable. Due to planned maintenance of our systems, some online services may be unavailable between Friday 5 March, 5pm and Sunday 7 March, 6pm. Sorry for any inconvenience.
- Treat you with courtesy and respect
- Embrace, promote and value the diversity of our customers
- Be open and honest with you
- Always use plain language
- Respect your right to confidentiality, privacy and safety
- Let you know the name of the person you are dealing with
- Make the council easy to do business with
- Investigate and resolve your complaints and keep you informed of progress
- Protect our staff from abuse and harassment
- Apologise for our mistakes and seek to put things right
- Continually improve our service to you and welcome your feedback
We will not:
- Always be able to give you what you want but we will explain to you why.
The charter is available, on request in large print, Braille, audio tape, on disk and in community languages.
- Contact customer services if you require any more details.
Page last updated:
Tell us what you think about this page
Please use this space to tell us how we can improve this page, or the website in general.
If you have a service problem or complaint you need help with then please visit our contact pages.
* = response required