Community Trigger

What is the Community Trigger
When to use the Community Trigger
What happens next
Data Protection
Community Trigger data

What is the Community Trigger

The Community Trigger process enables victims of anti-social behaviour (ASB), to request a review of their case where persistently reported problems have not been addressed.

The process is designed to make sure that no one suffering the effects of ASB falls through the net and that agencies come together to take a joined up, problem solving approach to find a solution. We want to make sure that everything that can be done is being done.

When to use the Community Trigger

You can use the Community Trigger if:-

You have reported ASB to the council, police and/or registered housing provider three times in the last six months

and:

No action has been taken

and:

Your case has been closed (if it is still open you must wait for the outcome)

Please Note

The trigger cannot be used to report general acts of crime, including hate crime.

If you need to report a new ASB incident, then please visit our Anti Social Behaviour page
If you want to check the status of an existing report, please make contact with your allocated caseworker or email us: asb.enforcement@haringey.gov.uk
The Community Trigger is not a complaints process. If you are unhappy with a council service please use our complaints process

Start a Community Trigger

If you decide to start a Community Trigger you will need to give the following details:

Dates of each time you have complained
Details of where you complained (name, organisation and/or any reference provided
Information about the anti-social behaviour that occurred

You can register a Community Trigger

Online by completing the Community Trigger form:

Community Trigger form

What happens next

Once you have asked for a Community Trigger your application will be assessed to decide whether or not the threshold has been met. This decision will be made by managers from our Community Safety and Enforcement Team. This decision will be provided to you within five working days.

If the threshold is not met: the ASB Enforcement Manager will write to you advising you why and alternative action you can take.

If the threshold is met: a case review will be undertaken by core partner agencies of the Haringey Partnership Problem Solving Group (PPSG); this will include officers from the Police, Haringey Community Safety and Enforcement Services, Housing Improvement Team, Homes for Haringey and Victim Support. For more details about the PPSG please go to our PPSG page.

Core Partners of the PPSG will review whether any actions that have been taken in response to the issues you have reported have been adequate and if necessary, make recommendations on what further actions should be taken. The review will take place within 28 days of the threshold decision being made.

You will be informed of the outcome of the review and a proposed action plan (if applicable) within five working days of the review meeting.

Where it is recommended by the core partners of the PPSG that further action is required, the Lead agency will write to you with time scales and updates on proposed action plan

You have the right to appeal the decisions regarding:

Whether or not the threshold has been met; or
The decision made at the review stage

Your appeal will be considered by the Chair of Haringey PPSG (Police Inspector or LBH Head of Community Safety). Appeals will be heard within 15 working days of the appeal being received.

Their decision will be final.

Data Protection

Under Schedule 4 s7 of the Anti-Social Behaviour, Crime and Policing Act 2014, relevant bodies are required to share relevant information for the purposes of processing and reviewing community triggers, subject to the usual requirements of the Data Protection Act 1998 and prohibitions set out in Part 1 of the Regulation of Investigatory Powers Act 2000.

In accordance with the above, all assessments and reviews of a Community Trigger will carried out by identified representatives of the Core Group Services of the Haringey Partnership Problem Solving Group (PPSG), having agreed to comply with the principles of the Haringey Information Sharing Protocol and a Community Trigger Confidentiality Statement.

Any additional relevant services whose input is necessary will be required to agree to and sign a Confidentiality Statement. The information disclosed at and for the purposes of a Community Trigger case review, respects the above boundaries of confidentiality and all information will be shared and stored on a restricted basis.