Customer Feedback and Service Delivery

Our mission

It is our mission to provide a responsive service that meets the needs of our customers. We believe that it is important to listen to you and take account of your needs as we develop the services on offer.

Your customer experience, views, ideas and suggestions

We welcome your views on our service and use the feedback received to improve our service to you and other customers. Please take a few moments to share your thoughts and comments with us by completing our Customer Satisfaction feedback e-form:

Complete our service feedback form

Feedback scores from our customers

We ask our customers to score us out of 5 - see our current scores below:

MonthNumber of ResponsesNumber of AppointmentsResponse RateVery PoorPoorOKGoodVery Good
March 20193721917%0 (0%)1 (3%)0 (0%)7 (19%)29 (78%)
February 20193323414%0 (0%)0 (0%)3 (9%)7 (21%)23 (70%)
Year to date7045315%0 (0%)1 (1.5%)3 (4.5%)14 (20%)52 (74%)

Customer Comments

"The venue is great! Staff are lovely"

"The hospitality and warm welcome and the great organisation of the event"

"Very very helpful nice staff"

"Friendly service - Thank you"

"Surrounding + friendly staff"

"The building is a very pleasant place"

"Keep it up"

"The lady who dealt with my notice of marriage was very helpful and kind"

"Very professional and friendly!"

"It was fast"

"Good preparation and explanation of ceremony process by the staff"

"Everything was brilliant"

"The clean and modern environment"

"Very well organised ceremony"

"Well organised and friendly service"

"Very sharp, on time"

"Everything was great! Thank you"

"Warm welcome extended to new citizens"

"All staff were very kind"

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Service Delivery Plan

We have a Service Delivery Plan 2017/18 (PDF, 504KB) that shows how the Haringey Registration and Citizenship Service is organised.

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Privacy Notices

Haringey Council and the General Register Office manage your data in accordance with the law. Details of how Haringey manages your data can be found on the Privacy Statement page. The Haringey Registration and Citizenship Service GRO Privacy Statement and GRO Annex A can be downloaded below:

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Customer Consultation Event

Over the next couple of months we would like to hold a customer consultation event. If you are interested in helping us reshape and develop the service please email registrars@haringey.gov.uk with your details.

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Page last updated:

25 October 2019

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