Customer Feedback and Service Delivery
It is our mission to provide a responsive service that meets the needs of our customers. We believe that it is important to listen to you and take account of your needs as we develop the services on offer.
We welcome your views on our service and use the feedback received to improve our service to you and other customers. Please take a few moments to share your thoughts and comments with us by completing our Customer Satisfaction feedback e-form:
Feedback scores from our customers
We ask our customers to score us out of 5 for overall service, courteousness and accessibility. To see our performance data please look at our customer feedback results below:
- Customer feedback results - January to June 2018 (PDF, 7KB)
- Customer feedback results - June to December 2017 (PDF, 22KB)
Very warm and accommodating service
Very helpful, kind manner, a credit to your council
John was helpful, knowledgeable, flexible
Friendly and on time
I was feeling very upset, they made sure I was comfortable and cared for me
Extremely accommodating and efficient and very understanding and helpful
Very polite, professional and personable staff
Lovely, friendly staff + easy, well explained process. Paul is awesome (John is too)!!!
Very helpful and quick service
Very welcoming and straightforward
Everything was great since the beginning
My experience was great and very courteous
Really friendly and helpful service. Explained everything clearly
Friendly. Quick as seen even earlier than our appointment :)
Helpful, knowledgeable and flexible
Very patient and welcoming
Great friendly staff. Was very welcoming
Prompt and efficient
Nicola was a great help, she did everything she could of done. I am so happy
Availability was excellent!
I was very pleased to get an appointment so quickly (2 days after booking)
Service Delivery Plan
We have a Service Delivery Plan 2017/18 (PDF, 504KB) that shows how the Haringey Registration and Citizenship Service is organised.
Haringey Council and the General Register Office manage your data in accordance with the law. Details of how Haringey manages your data can be found on the Privacy Statement page. The Haringey Registration and Citizenship Service GRO Privacy Statement and GRO Annex A can be downloaded below:
Customer Consultation Event
Over the next couple of months we would like to hold a customer consultation event. If you are interested in helping us reshape and develop the service please email firstname.lastname@example.org with your details.
Page Last Updated:
How can we improve this page?
Use this form to let us know what you think of this page. All comments are reviewed by us once every week.
This form is not for service issues or requests - all such comments should go to Customer Services.
* = response required