Customer Feedback and Service Delivery
It is our mission to provide a responsive service that meets the needs of our customers. We believe that it is important to listen to you and take account of your needs as we develop the services on offer.
We welcome your views on our service and use the feedback received to improve our service to you and other customers. Please take a few moments to share your thoughts and comments with us by completing our Customer Satisfaction feedback e-form:
Feedback scores from our customers
We ask our customers to score us out of 5 - see our current scores below:
|Month||Number of Responses||Number of Appointments||Response Rate||Very Poor||Poor||OK||Good||Very Good|
|May 19||16||358||4.5%||1 (6%)||2 (13%)||13 (81%)|
|June 19||19||308||6%||5 (26%)||14 (74%)|
|July 19||5||412||1%||5 (100%)|
|August 19||5||429||1%||1 (20%)||4 (80%)|
|September 19||11||504||2%||1 (9%)||2 (18%)||8 (73%)|
|October 19||6||463||1%||1 (20%)||5 (80%)|
|November 19||4||444||1%||1 (25%)||3 (75%)|
|December 19||3||373||1%||1 (33%)||2 (67%)|
|Year to date||69||3291||2%||2 (3%)||1 (1.5%)||1 (1.5%)||11(16%)||54 (78%)|
"Beautiful building, very helpful, polite staff, everyone is super friendly"
"The building looks great, very clean, staff are smiling and helpful"
"Our visit was easy and comfortable"
"very organised... It was fantastic"
"Friendly and helpful"
"Is a beautiful place and good people"
"The venue is great! Staff are lovely"
"Everything nice and smooth... Great experience"
"The hospitality and warm welcome and the great organisation of the event"
"Very very helpful nice staff"
"Friendly service - Thank you"
"Surrounding + friendly staff"
"The building is a very pleasant place"
"Keep it up"
"The lady who dealt with my notice of marriage was very helpful and kind"
"Very professional and friendly!"
"It was fast"
"Good preparation and explanation of ceremony process by the staff"
Service Delivery Plan
We have a Service Delivery Plan 2017/18 (PDF, 504KB) that shows how the Haringey Registration and Citizenship Service is organised.
Haringey Council and the General Register Office manage your data in accordance with the law. Details of how Haringey manages your data can be found on the Privacy Statement page. The Haringey Registration and Citizenship Service GRO Privacy Statement and GRO Annex A can be downloaded below:
Customer Consultation Event
Over the next couple of months we would like to hold a customer consultation event. If you are interested in helping us reshape and develop the service please email email@example.com with your details.
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