Customer Feedback and Service Delivery

Our mission

George Meehan House - Haringey Register OfficeIt is our mission to provide a responsive service that meets the needs of our customers. We believe that it is important to listen to you and take account of your needs as we develop the services on offer.

Your customer experience, views, ideas and suggestions

We welcome your views on our service and use the feedback received to improve our service to you and other customers. Please take a few moments to share your thoughts and comments with us by completing our Customer Satisfaction feedback e-form:

Complete our service feedback form

Feedback scores from our customers

We ask our customers to score us out of 5 - see our current scores below:

MonthNumber of ResponsesNumber of AppointmentsResponse RateVery PoorPoorOKGoodVery Good
May 19163584.5%1 (6%)  2 (13%)13 (81%)
June 19193086%   5 (26%)14 (74%)
July 1954121%    5 (100%)
August 1954291%   1 (20%)4 (80%)
September 19115042%  1 (9%)2 (18%)8 (73%)
October 1964631% 1 (20%)  5 (80%)
November 1944441%   1 (25%)3 (75%)
December 1933731%1 (33%)   2 (67%)
Year to date6932912%2 (3%)1 (1.5%)1 (1.5%)11(16%)54 (78%)

Customer Comments

"Beautiful building, very helpful, polite staff, everyone is super friendly"

"The building looks great, very clean, staff are smiling and helpful"

"Our visit was easy and comfortable"

"very organised... It was fantastic"

"Friendly and helpful"

"Is a beautiful place and good people"

"The venue is great! Staff are lovely"

"Friendly staff"

"Everything nice and smooth... Great experience"

"The hospitality and warm welcome and the great organisation of the event"

"Very very helpful nice staff"

"Friendly service - Thank you"

"Surrounding + friendly staff"

"The building is a very pleasant place"

"Keep it up"

"The lady who dealt with my notice of marriage was very helpful and kind"

"Very professional and friendly!"

"It was fast"

"Good preparation and explanation of ceremony process by the staff"

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Service Delivery Plan

We have a Service Delivery Plan 2017/18 (PDF, 504KB) that shows how the Haringey Registration and Citizenship Service is organised.

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Privacy Notices

Haringey Council and the General Register Office manage your data in accordance with the law. Details of how Haringey manages your data can be found on the Privacy Statement page. The Haringey Registration and Citizenship Service GRO Privacy Statement and GRO Annex A can be downloaded below:

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Customer Consultation Event

Over the next couple of months we would like to hold a customer consultation event. If you are interested in helping us reshape and develop the service please email with your details.

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Page last updated:

May 11, 2021