Safe and sound community alarm service
- Community alarm service
- How do I get a safe and sound community alarm?
- Who would benefit from the service?
- How does the service work?
- Customer experience
Haringey Community Alarms is a 24 hour, 365 days a year emergency service provided by Haringey Council. It offers older people, vulnerable people, people with disabilities and victims of domestic violence and harassment a home safety and personal security system. It also provides an instant response if there is an emergency in the home.
Contact the service to request an application form for an assessment, or to request a free demonstration. You will be asked to provide:
- Your name
- Telephone number
- Reason for the request
- Details of any disabilities
- Keyholder details or details on access to your home
- Any interpreting needs
- Email: firstname.lastname@example.org
- Tel: 020 8489 2365
- Write to:
Safe and Sound Community Alarm Service
294 High Road
Haringey Community Alarms service may be available to anyone of any age in the community who would like to feel safer, more secure and independent in their own home. The service can offer particular benefits to:
- People at risk of falls
- Those at risk of distraction burglary (external link)
- Individuals who have been discharged from hospital and require additional support and assistance at home
- People of any age living alone
We will provide you with a Lifeline unit and personal trigger. We can also provide a range of sensors which trigger automatically. All that is required is a telephone line and an electrical power point. If you need help or assistance at any time, press the button on your personal trigger or the red button on the Lifeline and a call will be raised at our control centre.
When a sensor is activated a message is sent to the monitoring centre where our trained operators take the most appropriate action. This may be to contact a family member, neighbour, doctor, emergency services or sending a member of the Emergency Response Team to visit.
- Instant response - our highly skilled operators respond to your call and take the appropriate action to get the help you need when you need it
- Personal service - friendly and dignified
- Complete reassurance - 24 hour link to the monitoring centre
- Easy Installation - wireless system so no unsightly wiring
Ms C described the Emergency Response Officer (ERO) who visited her to install her lifeline as very helpful, with good communication skills and they made sure she understood how to use the lifeline. At 10pm on the night of 23 January, four days after the lifeline was installed, 75 year old Ms C pressed her alarm button and informed Community Alarms that she had fallen and was unable to pick herself up. Within two minutes an ambulance was called and an Emergency Officer was dispatched four minutes later to give access to the crew. In praise to the Community Alarms Team, Ms C. said:
"I am very pleased to have the alarm, the Paramedics and the Emergency Response Officer arrived within 20 minutes, the ERO arrived at the same time as the ambulance to give access to the ambulance staff. The alarm service is brilliant"
The Safelinq Bloq is a Telecare sensor with a GPS monitoring system that uses satellite technology to track the movements of service users. This device is suitable for people that are prone to wander away from home and unable to find their way back.
Mrs D has dementia and is prone to wandering which is very worrying for her relatives. Mrs D left her property just after 4pm on 24 May; the first alarm was raised in the control room at 4.24pm and staff began tracking her.
As soon as she went outside of her pre-determined safety zone, Community Alarms initially tried to contact her relatives to relay this information, but they were not contactable. The service continued to track Mrs D at the same time she was wandering further and further away from her home. The service was able to continuously track Mrs D and at the same time give the Police a description of the client and her exact location. Mrs D had wandered from her home in Haringey and was travelling towards Fore Street in Enfield.
The Police, using the directions given by the Safelinq Bloq transmitter located in this lady’s handbag found her at Claremont Street and returned her safe and unharmed to her property in Haringey.
For more information
- Download the Safe and Sound leaflet (PDF, 656KB) for more information
- See Community Alarm Service Equipment Available
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