Potholes can form through repeated wear of the road surface, particularly during harsh weather. Although we inspect our roads and footways for defects and hazards, we welcome reports of potholes from the public.
Report a pothole
Report it online:
To report a problem with potholes you need to register or log in to My Account and then select ‘Add a Report’, then select the Road defects (potholes) category from the drop down menu.
What happens once I have submitted the report?
We will inspect the problem within two working days and decide how urgently it needs to be fixed.
How long should it take?
Defects that are hazardous or serious will be prioritised. Hazardous defects will be repaired within 24 hours. Serious defects will be repaired within 7 days. We will aim to repair other defects that are not serious or hazardous within 28 working days, but we do not have the resources to repair every defect within that timescale and so will prioritise the more serious and potentially dangerous defects.
How will I be kept up to date?
We will contact you by email to let you know the result of the inspection and again when the repair has been completed.
To ensure that consistent standards are adopted throughout the borough, clearly defined categories known as ‘Intervention Levels’ are set. Details of these are set out our Standards for Potholes and Intervention Levels.
Page Last Updated:
Please let us know if this page helped you find what you were looking for by answering the question below – you can also leave a comment for us. Please keep your comments relevant to this page.
Please note: all comments about web pages are reviewed by us once a week. All service requests need to be sent to Customer Services directly.