Road Care and Maintenance
Report a Problem
Use our report a problem page to report highways maintenance issues to us.
We recently asked people whether they wanted automatic updates from the report a problem page, advising them of progress with their repair. You can view the findings in the attached files section below.
Services we provide
For useful information about road care and maintenance, and for contact details, please use the following quick links:
- Street Sweeping
- Road and Pavement Gritting
- Vehicle Crossover (dropped kerbs)
- Flooded Drains and Gullies
- Private Streets and Road Adoption
Spillages on the highway can lead to road traffic accidents.
Report a spillage
If you spot a spillage on the highway – this could include oil / gravel / sand / dropped cargo etc – please report this to us as an emergency using the contact details below:
- Frontline Services Business Support team (during office hours 9am to 5pm)
Tel 020 8489 1335
- Emergency office (out of hours 5pm to 9am)
Tel 020 8489 0000
Report an offender
If you have any details of the offender please report this to us – this will help us recover the costs of the cleanup.
When reporting please provide us with as much information as possible, such as:
- vehicle registration
- description of spillage
Please email reports to: firstname.lastname@example.org
Please see the attached files section for details about the standards of service that you can expect from us in maintaining your roads, pavements and street lighting.
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Please note: all comments about web pages are reviewed by us once a week. All service requests need to be sent to Customer Services directly.