Road Care and Maintenance
Report a Problem
To report a problem with roads / potholes you need to register or log in to My Account and then select ‘Add a Report’, select the location of the problem and then select the correct category from the drop down menu - e.g. 'Road defects (potholes)', 'Road defects (other)', 'Road marking – Yellow' or 'Road marking – White'.
What happens once I have submitted the report?
We will inspect the problem within two working days and decide how urgently it needs to be fixed.
How long should it take?
Defects that are hazardous or serious will be prioritised. Hazardous defects will be repaired within 24 hours. Serious defects will be repaired within 7 days. We will aim to repair other defects that are not serious or hazardous within 28 working days, but we do not have the resources to repair every defect within that timescale and so will prioritise the more serious and potentially dangerous defects.
How will I be kept up to date?
We will contact you by email to let you know the result of the inspection and again when the repair has been completed.
Services we provide
For useful information about road care and maintenance, and for contact details, please use the following quick links:
- Street Sweeping
- Road and Pavement Gritting
- Vehicle Crossover (dropped kerbs)
- Flooded Drains and Gullies
- Private Streets and Road Adoption
Spillages on the highway can lead to road traffic accidents.
Report a spillage
If you spot a spillage on the highway – this could include oil / gravel / sand / dropped cargo etc – please report this to us as an emergency using the contact details below:
- Frontline Services Business Support team (during office hours 9am to 5pm)
Tel 020 8489 1335
- Emergency office (out of hours 5pm to 9am)
Tel 020 8489 0000
Report an offender
If you have any details of the offender please report this to us – this will help us recover the costs of the cleanup.
When reporting please provide us with as much information as possible, such as:
- vehicle registration
- description of spillage
Please email reports to: email@example.com
Please see the attached files section for details about the standards of service that you can expect from us in maintaining your roads, pavements and street lighting.
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