Customer Feedback and Service Delivery
It is our mission to provide a responsive service that meets the needs of our customers. We believe that it is important to listen to you and take account of your needs as we develop the services on offer.
We welcome your views on our service and use the feedback received to improve our service to you and other customers. Please take a few moments to share your thoughts and comments with us by completing our Customer Satisfaction feedback e-form:
Feedback scores from our customers
We ask our customers to score us out of 5 for overall service, courteousness and accessibility. To see our performance data please look at our customer feedback results below:
- Customer feedback results - January to June 2018 (PDF, 7KB)
- Customer feedback results - June to December 2017 (PDF, 22KB)
Very warm and accommodating service
Very helpful, kind manner, a credit to your council
John was helpful, knowledgeable, flexible
Friendly and on time
I was feeling very upset, they made sure I was comfortable and cared for me
Extremely accommodating and efficient and very understanding and helpful
Very polite, professional and personable staff
Lovely, friendly staff + easy, well explained process. Paul is awesome (John is too)!!!
Very helpful and quick service
Very welcoming and straightforward
Everything was great since the beginning
My experience was great and very courteous
Really friendly and helpful service. Explained everything clearly
Friendly. Quick as seen even earlier than our appointment :)
Helpful, knowledgeable and flexible
Very patient and welcoming
Great friendly staff. Was very welcoming
Prompt and efficient
Nicola was a great help, she did everything she could of done. I am so happy
Availability was excellent!
I was very pleased to get an appointment so quickly (2 days after booking)
The General Register Office sets targets for appointment availability. Appointment availability as measured by our booking system can be found below:
|Service||Oct 2017||Nov 2017||Dec 2017||Jan 2018||Feb 2018||Mar 2018|
|Births or declarations within 5 working days of request||100%||80%||100%||33.33%|
|Deaths or declarations within 2 working days of request||95%||100%||100%||82.61%|
|Marriage / Civil Partnership Notice within 5 working days of request||91.55%||91.57%||88.14%||81.91%|
|Still birth or declaration within 2 working days of request||N/A||N/A||N/A||N/A|
|Customers seen within 10 minutes of appointment time||94.34%||96.39%||86.81%||85.92%|
|Walk-in customers seen within 30 minutes of arrival||54.55%||77.78%||66.67%||68.75%|
|Service||Apr 2017||May 2017||Jun 2017||Jul 2017||Aug 2017||Sep 2017|
|Births or declarations within 5 working days of request||0%||75%||100%||87.5%||50%||100%|
|Deaths or declarations within 2 working days of request||50%||66.67%||91.67%||62.5%||92.31%||100%|
|Marriage / Civil Partnership Notice within 5 working days of request||78.21%||87.91%||86.67%||75.9%||91.03%||83.33%|
|Still birth or declaration within 2 working days of request||N/A||N/A||N/A||N/A||N/A||N/A|
|Customers seen within 10 minutes of appointment time||90.55%||95.36%||92.94%||92.53%||90.74%||92.5%|
|Walk-in customers seen within 30 minutes of arrival||27.78%||64.29%||50%||81.82%||76.92%||50%|
Service Delivery Plan
We have a Service Delivery Plan 2017/18 (PDF, 504KB) that shows how the Haringey Registration and Citizenship Service is organised.
Timeliness of Registrations
Members of the public have a set number of days to register births, deaths and still births. Births and still births should be registered within 42 days and deaths five days. Below are figures showing the percentage of registrations done within these timescales. A number of factors determine how quickly events are registered.
- Timeliness of registrations to March 2017 (PDF, 75KB)
- Timeliness of registrations to December 2016 (PDF, 73KB)
- Timeliness of registrations to November 2016 (PDF, 75 KB)
- Timeliness of registrations to October 2016 (PDF, 71KB)
- Timeliness of registrations to May 2016 (PDF, 67KB)
- Timeliness of registrations to April 2016 (PDF, 64KB)
- Timeliness of registrations to March 2016 (PDF, 135KB)
- Timeliness of registrations to February 2016 (PDF, 134KB)
Part B deaths are deaths where there has been a post mortem but no inquest
Customer Consultation Event
Over the next couple of months we would like to hold a customer consultation event. If you are interested in helping us reshape and develop the service please email email@example.com with your details.
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This form is not for service issues or requests - all such comments should go to Customer Services.