Surveys

• Resident Surveys and User Surveys
• Thank You
• Current Surveys
• Customer Satisfaction Surveys

Resident Surveys and User Surveys

The council carries out two types of surveys.

• Individual service customer satisfaction surveys that are an opportunity for users to continually feedback on their experience of the service we provide, for example Your Visit for people who have visited a park recently.
• Borough wide surveys of residents that survey a large representative section of the residents of the borough. These are used to give council departments much wider information about the experience of residents using council services and about resident's satisfaction with the service the council is providing. These are also designed to provide information about areas for improvement and residents' priorities for council investment and spending.

The Consultation Team sometimes gets calls from residents asking about interviewers stopping them on the doorstep or on the street. If you are asked to take part in a survey please make sure you see identification. Council staff conducting surveys and research companies doing it on our behalf will always have proper identification.  If you are at all concerned about the interviewers or the questions they are asking please contact Janette Wallace Gedge, Consultation Manager at haveyoursay@haringey.gov.uk  

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Thank you

To all those people who take part in the surveys - thank you - the information we gather is used to improve the services the council offers and to develop new services. We undertake surveys to make sure we are getting views and ideas from a representative cross section of people throughout the borough.

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Current surveys

Current surveys	Who is being surveyed	How the survey is being done	When it's being done
Survey of Residents	A cross section of households in the borough	Letter and questionnaire with Freepost return envelope	October through to December 2008

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Customer satisfaction surveys

Customer Satisfaction Surveys	What's it about?	Contact for further information
Your Visit	Opportunity to comment on your visit to any Haringey Park	Parks and Open Spaces
Leisure Centre Users	Opportunity to comment on your visit to a Haringey Leisure Centre	Sports and Leisure
Welcome Visit Feedback	What benefits all new tenants have gained from the Welcome Visit	Homes for Haringey
Customer Survey - Enforcement	Customer satisfaction with Enforcement service	Enforcement
Trading Standards User Survey	To improve the service to consumers	Trading Standards
Highways Contracted Works Customer Satisfaction Survey	To get feedback from residents about the quality of work carried out by contractors working on council funded highways projects	Traffic Road Safety Group
Food Hygiene Inspection Survey	Inspection of Food Businesses in line with the Food Standard Agency Guidance	Environmental Food group

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