Common Complaints Questions
How do I complain:
- about a Parking Penalty Charge Notice
- to the Local Government Ombudsman
- to the Information Commissioner
- about a Housing Association Service
- about a Private Landlord
- about the National Health Service
- about a Government Department or Agency
- about any of Haringey Council's Strategic Partners
- about a service or product provided by a private company
How do I complain about the issue of a parking penalty charge notice?
|TopHow do I complain to the Local Government Ombudsman?
The Local Government Ombudsman (LGO) independently investigates complaints about local authorities. The LGO will normally only investigate your complaint after you have been through the Council’s own complaints procedure, though there are limited exceptions.
More information can be found on the Local Government Ombudsman’s website (see the external links section below)
How do I complain to the Information Commissioner?
The Information Commissioner's Office is the UK's independent authority set up to promote access to official information and to protect personal information. Please read the 'Complaints' Section of the ICO's website to find out how to complain about a Data Protection or Freedom of Information matter. (see the external links section below).
|TopHow do I complain about a housing association service?
You should make your complaint to the Housing Association. All social landlords (except for local councils) must have a formal procedure for dealing with complaints. Contact your Housing Association for details of their complaints procedure. If you are refused a copy or told there isn’t one you should contact the Independent Housing Ombudsman (visit their website via the external links section below).
|TopHow do I complain about my private landlord?
Most large landlords will have a complaints procedure. You should use this procedure to make a complaint. If there is no complaints procedure, Haringey Council’s Housing Advice Team can advise you on how to deal with the problem. Contact them on 020 8489 4309 for on-the-spot advice or an appointment.
|TopHow do I complain about the National Health Service?
You should make your complaint to the particular hospital, clinic or surgery. Information on the NHS complaints procedure can be found at the NHS website.
Full information and contact details for all local hospitals, clinics and GPs’ surgeries can be found at the Barnet, Enfield and Haringey Health Authority website (see the external links section).
|TopHow do I complain about a Government department or agency?
You should make your complaint to the relevant department or agency. Details of all government departments and agencies can be found at the Directgov website (see the external links section).
|TopHow do I complain about about any of Haringey Council's Strategic Partners?
Haringey Council has a feedback protocol with its strategic partners in the borough. See related links section.
|TopHow do I complain about a service or product provided by a private company?
You should begin by making a complaint to the company. There are many organisations that can help you to make a complaint about a private company. The Government’s consumer gateway website can direct you to many of these (see the external links section).
|TopUseful External Links
Ev lînkên li jêr parçeke cîtewna Belediya Haringeyê nînin.
Ji kerema xwe daxûyaniya me ya legal bixwînin beriya ku hun van lînkan bi kar tînin.
- Local Government Ombudsman Website
- Independent Housing Ombudsman
- NHS Direct
- Barnet Enfield and Haringey Mental Health Trust
- Consumer Direct
- Directgov
Update MePage Last Updated: 22 September 2008
This page belongs to the following categories :
- Council, government and democracy > Councils > Council procedures
- Council, government and democracy > Councils > Contacts, consultation & feedback > Compliments and complaints (council)
