Electronic collection of data

Direction of Chief Executive regarding Housing and Council Tax Benefit Claims

This page sets out the Council's legal obligation to publicly state our policy regarding electronic collection of data relating to Housing and Council Tax Benefit claims.

Electronic Communications

Direction of Kevin Crompton, Chief Executive of the London Borough of Haringey, under The Housing Benefit and Council Tax Benefit (Electronic Communications) (Miscellaneous Benefits) Order 2006

The London Borough of Haringey (“the Authority") in accordance with paragraph 2 of:

• Schedule 11 to the Housing Benefit Regulations 2006
• Schedule 10 to the Housing Benefit (Persons who have attained the qualifying age for state pension credit) Regulations 2006
• Schedule 9 of the Council Tax Benefit Regulations 2006
• Schedule 8 to the Council Tax Benefit (Persons who have attained the qualifying age for state pension credit) Regulations 2006

hereby makes the following directions:

1. An individual who, in accordance with the 2006 Regulations makes a claim for Housing Benefit or Council Tax Benefit under the Social Security Contributions and Benefits act 1992 is authorised to do so by an electronic communication, provided that the individual uses the method approved by the Authority in relation to the claim.

2. The methods and form set out, at the time of, and for the purposes of, the delivery of such a claim as referred to in paragraph 1, are respectively -

• Electronic applications for council tax benefit/housing benefit provided they are made via an assisted e-benefits phone or face to face interview with an officer of the Authority or a person acting as its agent and are received in the Authority's official benefits computer system.
• Electronic amendments to claims (i.e. changes to claims prior to the initial decision on an award of benefit) made via a phone or face to face assisted interview with an officer of the Authority or a person acting as its agent.

Electronic notification of changes of circumstance made via a phone or face to face assisted interview with an officer of the Authority or a person acting as its agent.

• Electronic applications for benefit by phone may be made via 020 8489 1000
• Notifications submitted via any other Authority email addresses or phone numbers will not be acceptable.
• The person making an electronic claim, amendment or change of circumstances may be asked to sign the electronic document produced using a manual or electronic method.
• To ensure the authenticity of the identity of the sender the electronic communication must include the following:
  • The claimant's name and any two of the following
  • The address of the benefit claim
  • The claimant's date of birth
  • The claimant's National Insurance number
  • The claimant's Benefit reference number
• The Authority may accept digital photographic and scanned images of notices, forms, evidence, and information provided by a person where it has been verified by an officer of the Authority or its agent. Where it has not been verified the Authority may request to see the original where its authenticity cannot be corroborated by other means.
• The person must keep a copy of any electronic communication, reference number generated, claim, certificate, notice, information, or evidence so that it can be produced where the Authority so requires. Failure to produce on reasonable request the evidence requested may be deemed to show that an electronic communication was not successfully made to the Authority.
• Electronic communications received after 5pm Monday to Thursday and after 4.30pm on Friday or on a Saturday or Sunday will be treated as though they are received on the following working day. Monday to Friday are deemed to be working days except where they are statutory holidays or the Authority has decided that the offices will be closed to the public for whatever reason.
• The Authority's 'official computer system' for the purposes of recording information relating to electronic communications is provided by Northgate Information Systems Ltd for Revenues and Benefits. Civica (Comino) is the Authority’s integrated document information and workflow system and is also regarded as an 'official computer system' for the purposes of recording information relating to electronic communications.

3. The Authority may require further information or original supporting evidence before the claim for Housing Benefit and/or Council Benefit can be assessed/revised. The Authority may verify claims, certificates, notices, information or evidence by using third party systems and sources of information as well as by direct contact with a person using electronic communications or by some other means.

4. Any claim, amendment or notification received that:

a. Does not conform to any of the relevant standards will be invalid

b. Does conform to the above standard but is not accepted by the Authority's official computer system, is not regarded as having been delivered.

5. This direction may be withdrawn or amended at any time by the issue of a further direction.

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