Fair access to care services

Eligibility criteria for community care services

The Government has told councils to look at their financial position and make a decision about who can receive community care services. Fair Access to Services (FACS) is an eligibility framework for adults aged 18 and over to ensure needs are measured in the same way. It is based on four key areas of independence:

• Health and safety, including freedom and abuse and neglect
• Autonomy and freedom to make choices
• The ability to manage personal care and domestic routines
• Involvement in family and wider community life

Each of the key areas is prioritised as:

• Critical
• Substantial
• Moderate
• Low

The Council has agreed that if your assessment shows that your needs are critical or substantial, you will receive a service for that need.

If your need is assessed as moderate or low, we will not be able to provide you with a service to support that need.

You may be assessed as having both eligible and non-eligible needs. In this case, you will be entitled to a service which addresses the eligible needs only.

We are, however, committed to providing advice and information on other possible sources of help.

Use the following links to find out more about critical and substantial needs:

• What does "critical needs" mean?
• What does "substantial needs" mean?

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