Better Care, Higher Standards Charter 2007-2009

• Who is the Charter for?
• What is in the Charter?
• Background to the Charter
• Telling us what you think

Who is the Charter for?

The Charter is for people aged 18 and over with long term care needs and their carers. This includes people with:

• addiction to drugs or other chemical substances, including alcohol
• learning disabilities
• life-limiting illnesses or HIV positive (or both)
• mental health problems
• physical disabilities or a sensory impairment
• physical or mental frailty.

The Charter is available on request in community languages, Braille, on tape, in large print and in a format accessible to people with learning disabilities.

What is in the Charter?

The Charter provides you with information about the services that health, housing and social services can provide and how you can get these services more easily.

The Charter is to let people know:

• what services are available and who qualifies for them
• what standards of service you can reasonably expect
• where to get help and support, even if you don't qualify for help from social services
• what to do if you are not satisfied with the services you are getting.

Background to the Charter

The Charter was introduced by the Department of Health in 2000 and is part of the government's initiative to encourage local health, housing and social services to work together. It has been developed in partnership by Haringey Council and Haringey Teaching Primary Care Trust, in consultation with service users, carers, patients and representatives of key voluntary groups.

Telling us what you think

We want to work with you to provide the best services and information we can with the money available. We are committed to involving you in measuring the quality of services we provide. Your feedback is extremely useful and is used to help shape the future of long-term care in Haringey.

Let us know what you think of this Charter by filling in the separate form (see attached files section) and sending it back to us – you do not need a stamp. The form can also be completed electronically and returned via email. We will use your comments when we are producing the next Charter.

Attached Files

Filename	Filetype	Size
better care higher standards charter 2007-2009.pdf	PDF	272K
better care higher standards charter - feedback form.doc	Word	35K
PDF documents require Adobe Acrobat reader. Please click here to download.

Useful External Links

The following links are not part of the Haringey Council website. Please read our legal disclaimer before using these links

• Haringey Teaching Primary Care Trust

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