Transforming Community Equipment Services (TCES)

The 'Retail Model' for Simple Aids to Daily Living

Changing the way social care is provided

Transforming Community Equipment Services aims to change the way that disabled and older people receive simple aids to help with daily living through the introduction of the ‘Retail Model’. This is just a small part of a wider scheme called Personalisation Agenda intended to change the way social care is provided giving people more choice and control over the services they receive.

See the external links section at the bottom of the page for more information about Personalisation Agenda.

Introduction of the 'Retail Model' in Haringey

The ‘Retail Model’ which launched in Haringey in 2011, is a joint initiative between Haringey Council and North Central London NHS. Its aim is to improve access to simple items of equipment such as bathing aids and raised toilet seats, which can play a significant role in helping people lead more independent lives.

With the new system in place, following as assessment of need by a health or social care professional, a prescription will be provided which can be exchanged for ‘simple aids to daily living’ at any of the local ‘accredited retailer’.

See the attached files section at the bottom of this page for list of the local 'accredited retailers'.

Benefits of the 'Retail Model'

To provide greater choice and flexibility, there is an option to ‘top up’ or ‘up-grade’ to an item that meets the same need but is more pleasing, for which the individual would pay the difference in the cost of the items.

This new way of accessing simple equipment also provides the opportunity for any person, including those who are not eligible for services to go to a local ‘accredited retailer’ and buy their own simple items of equipment to help them or someone else maintain their independence.

Further information

If you would like more information or wish to request an assessment please contact Intergrated Access Team (IAT):

Address: 1st floor, 40 Cumberland Road, Wood Green, N22 7SG
Tel: 020 8489 1400
Fax: 020 8489 4900
Email: IAT@haringey.gov.uk
Mobile/SMS: text “IAT” to 80818
Opening hours: 9am-5pm Monday to Friday
Disabled access: Yes

For more information on how to get equipment to assist with daily living please see the attached files section at the bottom of this page.

See the external links section at the bottom of this page to access AskSARA, an easy to use online tool. It will give you useful advice and details of products that can make daily living tasks easier.

Attached Files

Useful External Links

The following links are not part of the Haringey Council website. Please read our legal disclaimer before using these links

• Personalisation Agenda
• AskSARA