Have Your Say
This section of the guide is to help you have your say on how local services are run.
Please note: This page contains external links which are not part of the Haringey Council website. Please read our legal disclaimer before using these links.
Concerns and Complaints
Sometimes things go wrong and you may need to make a complaint. This section gives you details of how to contact local services that can help you understand the best way to take your concerns forward. If you are still not happy, you may need to contact your councillors, MPs and MEPs or one of the campaigning bodies for older people.
Council services
If you are unhappy with a service run by the Council there is a complaints team to take your enquiries. You can also make suggestions about ways services could be improved or let the Council know when they are doing something well.
- For more information visit the Complaints compliments and suggestions section of this website.
Health services
The National Health Service (NHS) has a standard complaints procedure that all health services must follow. Wherever possible, you should tell someone close to the cause of the complaint – a doctor, nurse, receptionist or practice manager – and they will attempt to resolve your concerns at an early stage.
If you complain about a hospital, trust or health authority you will receive an acknowledgement of your complaint in two working days. You have the right to a full and written reply within 20 working days of them receiving your complaint. Even if there is a delay, you should be kept informed of progress.
- You can talk to Patient Advice and Liaison Service (PALS) staff or the complaints manager at the NHS trust hospital or primary care trust involved in your complaint. They may be able to resolve your concerns on the spot or can provide you with details of how to complain
- You can also contact NHS Direct (external link) on 0845 4647.
- The Independent Complaints Advocacy Service (ICAS) is also available to provide advice and support to people who wish to complain about the NHS.
Tel: 0845 120 3784
Independent Review
If you are unhappy with the response to your complaint, including a complaint about an NHS Foundation Trust, you can ask the Healthcare Commission (external link) for an “Independent Review” of your case.
Tel: 0845 601 3012
Email: complaints@healthcarecommission.org.uk
- Further guidance on taking complaints can be found on the Citizen’s Advice Bureau adviceguide website (external link).
Patient Advice and Liaison Service (PALS)
PALS offices provide confidential advice and information for patients, families and carers on health services, social services, community centres, support groups, interpreters and link workers, services for people with disabilities and how to make a formal complaint. Each NHS Trust has its own PALS:
| Haringey Teaching Primary Care Trust B1 Trust Headquarters, St Ann’s Hospital St Ann’s Road London N15 3TH Tel: 020 8442 6859 Email: pals@haringey.nhs.uk | North Middlesex University Hospital NHS Trust Sterling Way London N18 1QX Tel: 020 8887 4172 Fax: 020 8887 4219 Email: pals@nmh.nhs.uk | Whittington Hospital NHS Trust Magdala Avenue London N19 5NF Tel: 020 7288 5551 (24 hour confidential ansaphone) Fax: 020 7288 5822 Email: pals@whittington.nhs.uk |
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Haringey Health and Social Care LINk (Local Involvement Network)
This is a new body set up to replace the Patient and Public Involvement in Health (PPI) Forums.
The LINk is a network of local people, organisations and groups that are interested in making sure that local health and care services meet the needs of local people.
|back to topHousing associations
Independent Housing Ombudsman (external link) can help you make complaints against housing associations or other ‘social’ landlords. They provide information and advice in Arabic, Bengali, Cantonese, Chinese, English, Greek, Gujarati, Hindi, Punjabi, Sylheti, Turkish, Urdu and Vietnamese.
Tel: 0845 71 25 973
Email: ombudsman@ihos.org.uk
Residential or nursing homes
If you have a concern about a residential or nursing home you can contact your care manager, the local authority (see complaining about social services) and/or the Commission for Social Care Inspection.
The Commission for Social Care Inspection (CSCI) (external link) inspects and reports on care services and councils to improve social care and stamp out bad practice. They can also help if you have a concern or a complaint about a social care service.
Tel: 0845 015 0120
Textphone: 0845 015 2255
Email: enquiries@csci.gsi.gov.uk
Campaigning
The following groups campaign on pensioners’ concerns:
Haringey Forum for Older People (HFOP) promotes and involves itself with policies that benefit older people. One of the Forum's aims is to ensure that the widely held concerns among older people are put and kept before the appropriate authorities. It links with health and Social Services, local MPs and councillors, and other statutory and voluntary organisations on behalf of the Forum. The HFOP work programme is defined by the concerns that older people bring to the focus meetings held three times a year. The only requirements to take part in the HFOP are to be 60 or older and to live in Haringey.
Forum Development Coordinator
Age Concern Haringey
Tottenham Town Hall
Town Hall Approach
Tottenham
London N15 4RY
Tel: 020 8885 8358
Haringey Racial Equality Council works to eliminate racial discrimination and to promote equal opportunities and good relations between people of different racial groups.
14 Turnpike Lane
London N8 0PT
Tel: 020 8889 6871
Email: haringeyrec@aol.com
Age Concern Haringey (external link) helps make sure older people’s voices are heard by the local council, the health authority and the health service trusts.
National Pensioners Convention (external link) was formed in 1979 to act as the umbrella organisation of the pensioners’ movement throughout the country. Their main objective is to promote the welfare and interests of all pensioners, as a way of securing dignity, respect and financial security in retirement.
Tel: 020 7553 6510
Greater London Pensioners Association (external link) campaigns on pensioners’ rights, especially health, travel, community care and benefits.
Tel: 020 7209 3084
Greater London Forum for Older People (external link) provides information and support for local forums of older people in Greater London, and works to give older people a voice in the planning and provision of community care.
1st floor
21 St George's Road
London SE1 6ES
Tel: 020 7820 6781
Your councillors, MPs and MEPs
Councillors
The Council is made up of 57 councillors. Each of the 19 wards that make up the borough has three councillors, elected by residents of that ward.
If you are not sure which is your ward, please use the ward search.
Members of Parliament
Haringey has 2 MPs:
- David Lammy MP who represents Tottenham, and
- Lynne Featherstone MP who represents Wood Green and Hornsey
Members of the European Parliament
You can also find information on UK MEPs on the European Parliament website (external link).
|back to topElectoral register
You can only vote in elections if your name is on the register of electors. For more information about the electoral register click here.
|back to topConsultations
Haringey Council and its partners regularly run surveys and consultations on many subjects that affect the people who live and work in the borough. In the Have Your Say section of the website you can:
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Update MePage Last Updated: 8 September 2008
This page belongs to the following categories :
- Community and living > Voluntary organisations
- Community and living
