Safe and sound community alarms

Haringey has an extensive community alarm and telecare/telehealth service. Over 5,000 people have this service. It is not just a community alarm (which can be a pendant or wristband, whichever you prefer), we have sensor pads put in strategic points in your property, bed, dotted about the floor etc in case you fall or tend to wander.

We provide alarms to vulnerable people and offer help to those who may need assistance at very short notice. Although the service is used predominantly by older people, it is also available to other vulnerable adults.

In addition, we are currently assessing clients referrals for Telecare Sensors.

Following assessment, an alarm will be installed in your home so that you can summon any help which is necessary, including the emergency service and relatives. The alarm is attached to your telephone and is activated by a pendant which you wear.

The service is available to clients 24 hours a day.

Who can have a safe and sound community alarm?

Contact the service by telephone or letter to request an application form for an assessment. You will be asked to provide:

• your name
• address
• telephone number
• reason for the request
• details of any disabilities
• keyholder details or details on access to your home
• interpreting needs

Customer Experience

• Ms C described the Emergency Response Officer (ERO) who visited her to install her lifeline as very helpful, with good communication skills and they made sure she understood how to use the lifeline. At 10pm on the night of 23 January, four days after the lifeline was installed, 75 year old Ms C pressed her alarm button and informed Community Alarms that she had fallen and was unable to pick herself up. Within two minutes an ambulance was called and an Emergency Officer was dispatched four minutes later to give access to the crew. In praise to the Community Alarms Team, Ms C. said: "I am very pleased to have the alarm, the Paramedics and the Emergency Response Officer arrived within 20 minutes, the ERO arrived at the same time as the ambulance to give access to the ambulance staff. The alarm service is brilliant";
• The Safelinq Bloq is a Telecare sensor with a GPS monitoring system that uses satellite technology to track the movements of service users. This device is suitable for people that are prone to wander away from home and unable to find their way back. Mrs D has dementia and is prone to wandering which is very worrying for her relatives. Mrs D left her property just after 4pm on 24 May; the first alarm was raised in the control room at 4.24pm and staff began tracking her. As soon as she went outside of her pre-determined safety zone, Community Alarms initially tried to contact her relatives to relay this information, but they were not contactable. The service continued to track Mrs D at the same time she was wandering further and further away from her home. The service was able to continuously track Mrs D and at the same time give the Police a description of the client and her exact location. Mrs D had wandered from her home in Haringey and was travelling towards Fore Street in Enfield. The Police, using the directions given by the Safelinq Bloq transmitter located in this lady’s handbag found her at Claremont Street and returned her safe and unharmed to her property in Haringey.

For more information

• Download the Safe and Sound leaflet (PDF, 116KB) for more information

Where to find us:
Safe and Sound Community Alarm Service
Woodside House
294 High Road
Wood Green
N22 8YX

Tel 020 8489 2365
Fax 020 8489 2393

For further information about this service contact: Team Manager, Safe and Sound Community Alarm Service