Our services and what to expect

Our Aims

Match the benefits of our service to the needs of our customers - our aims are:

  • to provide a fast and accurate service
  • to meet your needs
  • to treat all customers in a fair and courteous manner
  • to respond to 100 percent of standard searches within 10 days
  • Further, to achieve an average response time of 5 days
  • to continue to improve our services by implementing our Best Value Improvement Plan.

We have used a fully computerised system for processing local searches and enquiries since 1990. The system has been modernised over the years and now is linked to GIS to search map-based information, improving accuracy.

Recent improvements have been:

  • to finalise the implementation of the corporate BS7666 Land and Property Gazetteer and to use it as the source of addressing for the Local Land Charges Register and searches
  • the move to Level 3, the highest level of NLIS service - electronic (paperless) searches.

We will process your searches and enquiries as fast as possible, and take an average of 5 days to process them.

How you can help us to help you

  • Submit applications via the NLIS Hub
  • Submit paper applications with LLC1 and CON29 in duplicate, completed correctly
  • Be certain that the property is within Haringey
  • Submit the correct fee
  • Provide 2 copies of an accurate, up to date location plan with the property boundary clearly outlined

If you would like any guidance, please call us on: Tel 020 8489 3797.