Our services and what to expect

Our aims are to match the benefits of our service to the needs of our customers; they are:

• To provide a fast and accurate service
• To meet your needs
• To treat all customers in a fair and courteous manner
• To respond to 100% of standard searches within 10 days
• Further, to achieve an average response time of 5 days
• To continue to improve our services by implementing our Best Value Improvement Plan

We have used a fully computerised system for processing local searches and enquiries since 1990. The system has been modernised over the years and now is linked to GIS to search map-based information, improving accuracy.

Recent improvements have been:

• To finalise the implementation of the corporate BS7666 Land and Property Gazetteer and to use it as the source of addressing for the Local Land Charges Register and searches
• To move to Level 3, the highest level of NLIS service - electronic (paperless) searches

We will process your searches and enquiries as fast as possible, and take an average of 5 days to process them.

If you need a more rapid response, please let us know and we will do all that we can to meet your needs.

Telephone: 020 8489 3797 or 020 8489 3798

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How you can help us to help you:

• Submit applications via the NLIS Hub
• Submit paper applications with LLC1 and CON29 in duplicate, completed correctly
• Be certain that the property is within Haringey
• Submit the correct fee
• Provide 2 copies of an accurate, up to date location plan with the property boundary clearly outlined

If you would like any guidance, please phone us: 020 8489 3797 or 3798

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