The Home Heat Helpline

• Services Available
• Partner Organisations
• Contact Details
• Further Information

The Home Heat Helpline was established in October 2005 by the Energy Retail Association to provide provide free, confidential advice for people concerned about paying their fuel bills.

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Services Available

The Home Heat Helpline has 35 specially trained customer service agents, many of whom are former social workers and nurses, ready to take your call. They can provide you with advice and assistance on:

• Cheaper Payment Schemes
• Insulation Grants
• The Priority Services Register
• Benefit Entitlement
• Energy efficiency advice
• Tips on keeping warm

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Partner Organisations

The Home Heat Helpline works with partner charities, the government and stakeholder organisations to help people to manage their fuel bills. The organisations that the Home Heat Helpline is working with include:

• Employers Retirement Association
• Home Improvement Agencies
• The Energy Saving Trust
• Carers UK

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Contact Details

The Home Heat Helpline is open 9am to 8pm Monday to Friday and 9am to 3pm on Saturday.

You can call for yourself, or on behalf of a friend or relative that you may be concerned about.

• Telephone: 0800 33 66 99
• Minicom: 0800 027 2122

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Further Information

A selection of the advice leaflets produced by the Home Heat Helpline is available to download from the attached files section at the bottom of the page.

Further information about the Home Heat Helpline and the Energy Retail Association can be found by following the links to their websites provided in the external links section at the bottom of the page.

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Attached Files

Useful External Links

The following links are not part of the Haringey Council website. Please read our legal disclaimer before using these links

• Home Heat Helpline
• The Energy Retail Association