The Home Heat Helpline
The Home Heat Helpline was established in October 2005 by the Energy Retail Association to provide one central point of contact for people concerned about paying their fuel bills.
Research conducted by Ofgem and the Energy Saving Trust has shown:
- 75% of vulnerable customers did not know whom to turn to if they were struggling with paying their fuel bills.
- Only 33% of people would consider approaching their energy supplier, although 75% of those questioned were concerned about paying their fuel bills
The Home Heat Helpline therefore provides a similar service to EnergyWatch, in that they provide free, confidential advice on coping with rising energy prices.
|back to topServices Available
The Home Heat Helpline has 35 specially trained customer service agents, many of whom are former social workers and nurses, ready to take your call. They can provide you with advice and assistance on:
- Cheaper Payment Schemes
- Insulation Grants
- The Priority Services Register
- Benefit Entitlement
- Energy efficiency advice
- Tips on keeping warm
Partner Organisations
The Home Heat Helpline works with partner charities, the government and stakeholder organisations to help people to manage their fuel bills. The organisations that the Home Heat Helpline is working with include:
- Employers Retirement Association
- Home Improvement Agencies
- The Energy Saving Trust
- Carers UK
Contact Details
The Home Heat Helpline is open 9.00am to 8.00pm Monday to Friday and 9.00am to 3.00pm on Saturday.
You can call for yourself, or on behalf of a friend or relative that you may be concerned about.
- Telephone: 0800 33 66 99
- Minicom: 0800 027 2122
Further Information
A selection of the advice leaflets produced by the Home Heat Helpline is available to download from the attached files section at the bottom of the page.
Further information about the Home Heat Helpline and the Energy Retail Association can be found by following the links to their websites provided in the external links section at the bottom of the page.
|back to top| Filename | Filetype | Size |
|---|---|---|
home heat helpline factsheet.pdf  | 151K | |
| factsheet for disabled people.pdf | 200K | |
| factsheet for older people.pdf | 152K | |
| factsheet for young families and single parents.pdf | 187K | |
| PDF documents require Adobe Acrobat reader. Please click here to download. | ||
Useful External Links
The following links are not part of the Haringey Council website. Please read our legal disclaimer before using these links
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Update MePage Last Updated: 10 April 2008
This page belongs to the following categories :
- Housing > Housing advice
- Community and living > Consumer advice and protection > Consumer advice agencies
