I am experiencing problems in my current accommodation

• Problems paying my rent/mortgage
• Deposit withheld
• Benefits
• Services disconnected
• Anti-social neighbours
• Other reasons you cannot remain in your home

I have problems paying my rent/mortgage

If you have rent or mortgage arrears we can offer you an appointment with one of our Housing Advice and Options Advisers. At your appointment we will look for ways to help you solve the problem by trying to maximise your income and/or the benefits you receive and if necessary help you to reach an agreement with your landlord/lender.

You should make an appointment by telephoning the Housing Advice and Options duty line on 020 8489 1000 or by visiting a customer service centre.

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My deposit has been withheld

If a landlord has refused to return your deposit please telephone the Housing Advice and Options duty line on 020 8489 1000 or seek advice at a customer service centre.

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I am not sure where I stand with my benefits

If you have a query regarding Housing Benefits, please contact one of our Customer Services Centres and speak to one of our Advisers, or visit the Housing Benefit section.

If you are in accommodation provided by or on behalf of Homes for Haringey (external link), please contact your Housing Manager.

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My services have been disconnected

• If you are a Homes for Haringey tenant, please contact your Tenancy Management Officer.
• If you are a housing association tenant please contact your Housing Manager at the Housing Association.

If you are none of these, you can call us for advice on the Housing Advice and Options duty line 020 8489 1000, or by visiting one of our Customer Services Centres.

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I am having problems with an anti-social neighbour

The council takes incidents of anti-social behaviour very seriously. If you are a victim of anti-social behaviour, please contact the council's Anti-Social Behaviour Line on 0845 671 1177 or visit one of our Customer Services Centres. Alternatively visit the Anti-Social Behaviour section of the website.

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Other reasons you cannot remain in your home

• If you are a Homes for Haringey tenant, visit their website (see external links section below).
• If you are a housing association tenant please contact your Housing Manager at your housing association.

If you are not a Homes for Haringey or a housing association tenant and you believe your home is unreasonable to occupy please telephone the Housing Advice and Options duty line on 020 8489 1000 or visit any Customer Service Centre.

For further information for private tenants please also see our advice sheets on "finding private rented accommodation" in the attached files section below.

I would like to look at different types of housing options

• Please see the Need a home? page for the different options we have available.

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Attached Files