Housing Advice
Housing Advice
We provide housing advice and assistance on a wide range of housing problems for:
- People who are homeless
- Haringey residents who are looking for somewhere to live
- Private tenants
- Landlords
- Freehold owner-occupiers
- Leasehold owner-occupiers
- Housing association tenants
- Contact us
We provide advice over the telephone, via email and through the council's customer services centres. In some cases we may also invite you to meet with an adviser from Housing Advice and Options. To speak to an adviser contact us.
The following information should give you an outline of the main areas of advice that we cover.
You can download all our leaflets in the attached files section, however, if you need further advice please contact us.
|Back to topPeople who are homeless
If you are homeless you should visit one of our Customer Service Centres for advice. You can also telephone the Housing Advice Line on 020 8489 1000. They will give you further advice over the telephone or, if necessary, make you an appointment to see an adviser.
Not everybody qualifies for housing assistance from the Council.
This will generally be people who
- are homeless or threatened with homelessness (including some severely overcrowded households)
- are eligible (defined by your immigration status, whether you are 'habitually resident’ in the UK, in some cases your country of origin, and whether you are classed as a ‘worker’.)
- are in priority need (have children or are pregnant, vulnerable due to age or medical conditions or other special reasons, or if you are homeless because of a fire or flood)
- have a local connection with Haringey
- have been made homeless through no fault of their own.
To find out if the council has a duty to assist you
- you can visit the Shelter website (external link) which has more detailed information on the criteria listed above
- or call the Housing Advice Line on 020 8489 1000.
London Street Rescue provides help for people sleeping rough in Haringey. They work with rough sleepers to help them access services and accommodation. To refer a rough sleeper to this service please call 0870 383 3333 (24 hours), or complete the online referral form (external link). Find out more about London Street Rescue (external link).
Please note that London Street Rescue is not an emergency service. If the person you are concerned about needs urgent medical assistance, please call 999.
You can also contact any of the following for help and advice.
- St Mungo's (external link) - London's largest charity for homeless people.
- Directgov - homelessness information (external link) - Housing advice for young people.
Haringey residents who are looking for somewhere to live?
You may apply to go on Haringey's Housing Register but it is very unlikely that we will be able to house you. We direct most people to the private rented sector. To view other options please look at our Housing Options page.
|Back to topPrivate tenants
Are you experiencing any of these problems:
- notice to leave
- disrepair
- rent increases
- rent arrears
- return of deposit
- landlord/tenant disputes
- harassment
- illegal eviction.
If so contact us.
We will discuss your problem with you, advise you of your rights and try to help you solve the problem.
|Back to topLandlords
We can provide you with advice and information on:
- your responsibilities
- setting up and ending tenancies
- housing benefit issues
- problem tenants
- grants
- deposits
- local letting schemes.
For more information visit the landlords section of this website.
|Back to topFreehold owner-occupiers
If you are having problems with your mortgage it is important to get advice as soon as possible. The government has introduced several measures to assist you if you are in difficulties. Please contact us to find out what assistance you may be eligible for. You may also want to look at the Mortgage Advice leaflet in the attached files section.
To find out about disrepair and improvement grants for long-term empty properties please contact the Senior Environmental Health Officer (Empty Homes) on 020 8489 5252.
If you are experiencing anti-social behaviour in your neighbourhood please contact the Antisocial Behaviour Team on 0845 611 177.
|Back to topLeasehold owner-occupiers
If you are having problems with your mortgage it is important to get advice as soon as possible. The government has introduced several measures to assist you if you are in difficulties. Please contact us to find out what assistance you may be eligible for. You may also want to look at the Mortgage Advice leaflet in the attached files section.
We can advise you on your rights under your lease including end of lease problems, threat of repossession and succession rights.
To find out about disrepair and improvement grants for long-term empty properties please contact the Senior Environmental Health Officer (Empty Homes) on 020 8489 5252.
If you are experiencing anti-social behaviour in your neighbourhood please contact the Antisocial Behaviour Team on 0845 611 177.
|Back to topHousing Association tenants
If you have received a notice to leave your home contact us and we can advise you on your rights.
|Back to topContact us
- Email housing.advice@haringey.gov.uk
- Call us on 020 8489 1000, or
- Visit one of our Customer Service Centres (open from 8.45am until 5pm, Monday to Friday)
Attached Files
| Filename | Filetype | Size |
|---|---|---|
buying your own home leaflet.pdf  | 1247 KB | |
| harassment and illegal eviction leaflet.pdf | 615 KB | |
| how to get repairs done to your privately rented property leaflet.pdf | 553 KB | |
| mortgage advice.pdf | 710 KB | |
| finding private rented accommodation leaflet.pdf | 2708 KB | |
| PDF documents require Adobe Acrobat reader. Please click here to download. | ||
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