Roads and pavements

Our team of Highways Inspectors carry out regular inspections of roads and footways for defects and hazards as well as respond to specific issues reported by members of the public.

Please note: We have just had the worst winter for 30 years and we are currently dealing with a very large number of reports. We will inspect the location of reported problems within two working days and if it needs repair we will organise this to take place within our standard timescales which are; 24 hours for dangerous or 7 or 28 days.

Due to the high number of reports we are not able to respond to reports individually at this time or provide an update as to progress on the repair reported. This will allow us to make quicker progress on repairing defects reported. The council has increased the resources to repair potholes by threefold and repaired over 1,000 potholes since the start of the year. Our road resurfacing programme has also been doubled to tackle the poor condition of Haringey's roads following the recent bad weather.

Report a problem

Potholes (where the surface of a road or footway has eroded and a hollow has formed)
Street Furniture defect (traffic bollards or sign poles knocked down or broken, sign plates hanging loose, fencing or pedestrian guard railing protruding into the pavement or road)
Inspection cover missing or damaged.
Drainage issues on the highway, or if a gully or drain cover is missing.
Spillage on the highway

There are a number of convenient ways to contact us:

Use our report a problem page

Email potholes@haringey.gov.uk

All other defects:
Tel 020 8489 1335
Fax 020 8489 1331
Email frontline@haringey.gov.uk

Emergency Office (out of hours)
Tel 0800 195 3404

We require as much of the following information as possible to respond to your report:

street name and area.
location on street, ie; is it near a house number or road junction?
description and detail of the damage.
your name and a contact number and email address
date and approximate time of damage.
persons or vehicle registration responsible for damage (if known).
were the police in attendance?

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Spillage on the highway

Spillages on the highway can lead to road traffic accidents or, at the very least, expense to the council. If you see a spillage - this could include oil / gravel / sand etc on the road or dropped cargo - please report this to us as an emergency by using the contact details provided above.

If you have any details of the offender please report this to us as it will help us to recover costs of the cleanup.

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Pavements

Pavements particularly those constructed of paving slabs can suffer very badly from overriding vehicles. If you see that damage is being caused by vehicles please report the vehicle details/findings so that Haringey Council can recover the full cost of repairs to the pavement.

You can report an offender of pavement slab theft by either using the council's report a problem page or by using the contact details above.

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How do I report problems on a Private Street?

A private street is a street that has not been adopted by Haringey Council and is therefore not maintained by us. Unadopted streets generally do not meet the standard of adopted streets. The responsibility for private streets lies with the street owners. These are usually the people who live on the street.

See the private streets / road adoption page for more information.

Haringey Council is unable to resolve safety issues on private streets. However, if the problem is thought to be a 'danger' (for example a deep hole in the road suddenly appearing) Haringey Council will arrange to make safe by placing barriers or road closures around the hazard. Permanent remedial work must then be carried out by the owner/s.

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What will we do?

See above for current pothole repair details
Repair other problems with roads, footways and street furniture within 28 days.
If any problems are considered to be dangerous, we will repair them within 24 hours. Emergency hazards will be made safe within two hours.
If further work is required to repair a larger section of road or footway this will be added to our planned maintenance schedule.

Some street furniture and property is not the responsibility of Haringey Council. Examples include inspection covers in the pavement or road (for example stop taps, fire hydrants, manholes and valve boxes), walls built for non-highway purposes, cellar covers, British Telecom or cable cabinets.

If Haringey Council is not responsible we will attempt to identify and contact the owner to ask them to repair the hazard within a set timescale. If the owner is unable to meet this timescale then Haringey Council will make the hazard safe and then recover the costs.

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