Highway Faults

Our team of Highways Inspectors carry out regular inspections of roads and footways for defects and hazards, as well as respond to specific issues reported by members of the public.

Use the links below or scroll down the page to find out about the areas we cover and how to report a problem.

Areas Covered

• potholes
• drainage
• highway maintenance
• poor street lighting
• highway structure
• highway infrastructure
• spillage on the highway
• reporting the problem
• what will we do?

Potholes

A pothole is where the surface of a road or footway has eroded and a hollow has formed.

To report a pothole please use our report a problem page or contact our Potholes Hotline:

Tel 020 8489 3993
Fax 020 8489 1331
Email potholes@haringey.gov.uk

All reports will be followed up the next working day. Any pothole that is considered a danger will be made safe within 24 hours of being reported. All other potholes will be repaired within 7 days.

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Drainage

• gully or drain cover missing.

Contact us
Please contact the Frontline Services Business Support team:
Tel 020 8489 1335
email frontline@haringey.gov.uk

Visit the following pages for information on how to deal with:

• blocked drains and flooding.

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Highway Maintenance

• wall exposing a large drop to the rear on either the pavement or road.
• pedestrian guard railing protruding into the pavement or road.
• fencing protruding into the pavement or road.
• concrete bollard knocked over onto the pavement or road.
• inspection cover missing or damaged.
• oil spillages on the road.
• road traffic bollards knocked down or broken.
• sign poles knocked down or sign plates hanging loose.

Contact us
Please contact the Frontline Services Business Support team:
Tel 020 8489 1335
Email frontline@haringey.gov.uk

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Street Lighting

• Lamp columns knocked down, wires exposed or lanterns hanging loose.

Contact us
Tel 0500 236458

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Highway Structure

• Bridge parapets damaged.

Contact us
Tel 020 8489 1761

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Highway Infrastructure

• Traffic signals lights not working or traffic light head broken or hanging loose.

Contact us
Tel 020 8489 1704

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Spillage on the highway

Spillages on the highway can lead to road traffic accidents or, at the very least, expense to the council.

If you see a spillage on the highway - this could include oil / gravel / sand etc on the road, or dropped cargo - please report this to us as an emergency by using the contact details provided below.

Frontline Services Business Support team (during office hours)

Tel 020 8489 1335

Emergency Office (out of hours)

Tel 020 8489 2383

If you have any details of the offender, please report this to us as it will help us to recover costs of the cleanup.

Email frontline@haringey.gov.uk

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Reporting the Problem

You can report damage to the highway by telephoning us using the appropriate contact number above. The report will then be classed as either an emergency or routine work based on the type of damage. For non-emergency issues you can also notify us by using our report a problem page.

We require as much of the following information as possible to respond to your report:

• street name and area.
• location on street, ie; is it near a house number or road junction?
• description and detail of the damage.
• your name and a contact number.
• date and approximate time of damage.
• persons or vehicle registration responsible for damage (if known).
• were the police in attendance?

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What will we do?

Assess damage

• emergency hazards made safe within two hours
• damage assessed by technician
• depending on damage and location, repairs will be carried out within 8 weeks or planned within six months.

Identify ownership

• we will attempt to identify ownership and responsiblity of the property or street furniture.
• if Haringey Council is not responsible for repairs, the statutory owner will be contacted.
• the owner will be requested to attend and repair the hazard within a set timescale.

If the owner is unable to meet this timescale then Haringey Council will make the hazard safe and will then recover the costs.

The following are some examples of street furniture and property that is not the responsibility of Haringey Council:

• inspection covers in the pavement or road for example; stop taps, fire hydrants, manholes and valve boxes.
• walls built for non-highway purposes.
• cellar covers.
• British Telecom or Cable cabinets.

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