Enforcement Response Service
What does the Enforcement Response Service do?
Noise is part of living in a busy city, but excessive noise can really affect people’s quality of life.
If you are being disturbed by noise happening now call 020 8489 1000 during office hours or 020 8348 3148 evenings and weekends.
- If you would like help and advice about noise or you want to report a noise that is not happening now please report a noise problem online. Do not use this link for noise happening now.
Haringey's Enforcement Response Team deals with different types of complaints including:
- Parties
- Music and TV
- Animals
- Alarms
- Noise from pubs, bars or clubs
- Building work and DIY
- Light Pollution
When you call us we undertake to:
- Contact you within 30 minutes, by telephoning you in order to arrange to investigate your noise complaint, and visiting you within 1 hour where the noise is continuing. These response times may vary in peak periods such as summer and weekends, but we currently achieve a visit, where it is necessary, within 60 minutes 75% of the time.
- Continually monitor and review our performance, and continually work to improve our performance. This website will report on this performance.
About the Service
We operate a year round reactive service.
We handle up to 10,000 calls a year and aim to respond to each complaint within 30 minutes. Currently, over 90% of calls are handled in that period.
The team specialise in investigating complaints about:
- noisy neighbours (including loud music and parties)
- building sites, roadworks and DIY works
- prolonged ringing of intruders, fire and car alarms
- night clubs and licensed premises
- barking dogs and other noisy animals
For more information on barking dogs, please visit the External Links Section at the bottom of this page.
Basic procedure
Once we receive a complaint, we will contact the caller for further details, which may include:
- type of complaint
- where it is
- how long/often it has been occurring
If the problem is ongoing, we will arrange to visit.
If a statutory nuisance is witnessed an abatement notice may be served. If the person responsible does not ensure that the nuisance is stopped within the time stated in the notice,we will consider Enforcement action including prosecution. A Fixed Penalty Notice of £100 (£400 for Commercial Premises) may also be considered. This could lead to a fine of up to £5,000 for residential premises and up to £20,000 for commercial premises.
Proactive noise work
- Haringey’s Enforcement Response Team works closely with entertainment venues in order to assess their impact. We advise them on how much to reduce noise levels by, and use our visits to gain evidence for use by Licensing, Planning and other departments. Noise surveys are undertaken for cases which centre around planning refusals or licence applications and variations.
Contact Us
The Enforcement Response Service
Regulatory Services
Place and Sustainability Directorate
Units 271-272
Lee Valley Technopark
Ashley Road
Tottenham
London
N17 9LN
