Street Enforcement

Our Aims

• How we meet our aims
• Areas Street Enforcement Officers Patrol
• What you can expect if you contact us
• How to contact us

We aim to make our streets and open spaces cleaner, greener and safer by tackling environmental crime. We also aim to reduce anti-social behaviour and the fear of crime in our communities.

How we meet our aims

• Street Enforcement Officers provide a uniformed deterrent against crime and anti-social behaviour.
• We are the Council's street enforcement arm, proactively looking for offences across the borough.
• We work closely with the Street Wardens, police, other enforcement agencies and those who provide services to our streets and public spaces.
• Our Street Enforcement Officers prosecute offenders for fly-tipping, fly-posting, graffiti, littering, dog fouling, waste on privately owned land, illegally transported waste, street trading and skip enforcement.
• Street Enforcement Officers patrol the whole of the borough reporting problems they find and following up with enforcement action when necessary.
• We investigate problems that have been reportedby the community and take enforcement action if sufficient evidence is available.
• We work with the community to promote pride and respect for our streets and public places.
• We make sure people know about our service by going to all Area Assemblies and other groups when we are asked to.
• We challenge anti-social behaviour where it is safe to do so.

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Areas Street Enforcement Officers Patrol

• The borough is divided into 7 areas based on the Area Assembly map. Each area has a dedicated Street Enforcement Officer. This allows the community to have one point of contact for reporting local problems and receiving advice and information about street issues that affect them.
• Serious and urgent incidents reported by the community and other agencies will be dealt with by the fast response Street Enforcement Offices, who aim to respond in 24 hours.

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What can you expect if you contact us

• We will keep your details confidential
• We will give advice and information about our service
• If you tell us about a matter that isn't urgent, a Street Enforcement Officer will contact you within two working days and make an appointment to visit you.
• We wil respond to complaints of dumping rubbish, fly-tipping, dog fouling, graffiti, and anti-social behaviour in the street or any other public space.
• We will prosecute people who litter our streets or dump rubbish or we may issue a fixed penalty notice fine. If the fine is not paid the offender may be prosecuted.

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How to contact us

By telephone:

Street Enforcement Team - Customer Services: 020 8489 5230

In writing:

Street Enforcement Team,
Environmental Crime Group
Enforcement
Urban Environment
Units 271 - 272
Lee Valley Technopark
Ashley Road
Tottenham
London N17 9LN

We welcome your comments, complaints or compliments abour our service and you can contact us as shown above.

We are open 09:00 to 17:00 Monday to Friday.

If you prefer, you can email our Customer Services.

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