Residents Survey 2006-07

Residents' survey 06/07 shows service improvement

Local people's satisfaction with Haringey Council services continues to increase, according to the results of the latest annual residents’ survey. The survey asks for residents' perceptions on services and facilities across the borough and is used to shape service planning improvements.

A representative sample of more than 1,000 people across the borough were interviewed for the survey in November last year. For the first time young people between the ages of 11 and 17 were also quizzed about the council.

• 66 per cent of respondents said the council had helped make Haringey a better place than a year ago
• 64 per cent said the council was doing a good job
• 67 per cent say the council keeps them informed (up four per cent)
• 54 per cent say that the council listens to their concerns
• 48 per cent say the council involves residents in decision-making (up four per cent)
• 46 per cent agree that the council is responsive (up five per cent).

“This is good news overall which shows that residents are aware of the improvements we have made and recognise that in many areas we are doing a good job,” said Council Leader Cllr George Meehan. "Coupled with our Three Star good rating from local government watchdog the Audit Commission, this shows we are going in the right direction.

“It’s particularly pleasing that our scores for responding quickly, listening to local concerns, keeping residents informed, involving local people in decision-making and doing better than a year ago are all up and are now at or above the London average.

“We are committed to improving the services we provide for local people and will be looking carefully at these results as we plan over the coming year, including running focus groups of residents on specific issues."

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Leisure and Sports Facilities

Excellent/very good and good scores are up nine per cent for leisure and sports facilities, up seven per cent for parking services, up six per cent for repair of roads and pavements, and five per cent for street lighting and parks and open spaces.

Libraries

Satisfaction with libraries continues to grow significantly, with 59 per cent saying the service is excellent/very good or good.

Education

Education scores also improved – nurseries up nine per cent, primary and secondary schools up eight per cent and adult education up five per cent.

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Concerns

As in London as a whole, crime remains residents' major concern, with 54 per cent putting it top of the list, the same as last year. Satisfaction with policing is up eight per cent, to 44 per cent, and 44 per cent of residents also now feel very or fairly safe after dark, compared to 40 per cent in the previous survey.

The survey also reveals that eight out of 10 residents agree that Haringey is a place where people of different backgrounds get on well together.

Access to services

76 per cent of residents now have access to the internet, and use of the council's website is up 10 per cent, although most people still contact the council by telephone. The council's residents' magazine Haringey People is the source most used by residents to obtain information about the council, and also residents' preferred source.

Young peoples' views

Young people's perceptions of council service were more positive than adults', particularly for primary schools (37 per cent higher) and for secondary schools (36 per cent higher).

Almost two-thirds knew something about the council, 88 per cent said they would consider voting in an election, and 86 per cent said they would consider doing voluntary work.

You can download highlights of the surveys below

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Attached Files

Filename	Filetype	Size
haringey residents survey 06.pdf	PDF	283K
young people s survey 06.pdf	PDF	66K
PDF documents require Adobe Acrobat reader. Please click here to download.

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