Residents' survey results 2009-10

Residents Survey - Improving services

Increased resident satisfaction with Haringey Council has been seen across services this year.

• Refuse collection - up 11% (73%)
• Child protection services - up 8% (17%)
• Policing - up 7% (54%)
• Activities for teenagers - up 7% (19%)
• Secondary education - up 6% (32%)
• Recycling facilities - up 5% (71%)
• Street cleaning - up 5% (55%)
• Social services for children and families - up 5% (21%)
• Collection of council tax - up 4% (51%)
• Housing benefit service - up 4% (23%)

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Improving performance

• 75% that it’s staff are friendly and polite - up 3%
• 71% of respondents say the Council is doing a good job - up 3%
• 71% making the borough a better place to live - up 6%
• 72% the Council keeps them informed - up 2%
• 68% say it treats all types of people fairly - up 6%
• 58% say the Council is efficient and well run - up 3%
• 80% of residents continue to say that Haringey is a place where people of different backgrounds get on well together.

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Listening to personal concerns

Crime remains residents' major concern, as it does in London as a whole. But the level of concern has fallen by eight per cent, to 35%, and is now below the London average.

Concern about pollution of the environment has also fallen by 4% to 11%.

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Keeping you informed

The Council magazine Haringey People remains the source most used by residents to obtain information about the council, and also residents' preferred source of information.

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Listening to young people

For the second year running young people between the ages of 11 and 17 were also quizzed about the Council. Fifty-five per cent know a little or a lot about the Council. They also were most concerned about crime and bad behaviour, although concern about crime has fallen while concern about bad behaviour has risen. Young people feel the following services have improved – primary schools, local health services, secondary schools and street cleaning; no service ratings show a decline. The information can be viewed from the table below.

• A representative sample of more than 1,055 adults and 242 young people (aged 11-17) across the borough were interviewed for the survey in February 2010.

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