Online Payments Help

• Payment entry screen:
  • Reference numbers
  • Amount(s) to pay
  • Your payments
• Making a payment:
  • Card details
  • Your name and address
  • Credit and Debit Cards accepted
• Payment success screen:
  • Click finish
• Points to remember
• Problems paying

Payment entry screen

• To make a payment enter the reference number and amount to pay, then click the Add to List button. This will now appear in the Your Payments section at the bottom of the screen. From here you click the Pay button to go to the card details screen.
• If you want to add more than one payment you can enter another reference and amount, and click the Add to list button again.
• If you want to change or delete a payment - go to the Your Payments section.

|back to top

---

Reference number

This is the unique identifier for the account being paid. The reference will be checked for validity to prevent accidental errors, but it is your responsibility to enter this number correctly.

The Reference numbers will be displayed on any related correspondence from the Council.

• Council Tax - This is a 7 or 11 digit number displayed on your council tax bill and referred to as your Account number.
• Business Rates (Non Domestic Rates) - This is a 9 digit number for business properties.
• Housing Rent - You must use the 15 digit number found on your rent book (e.g. 000896530031016). Payments can be made for Council tenancies, all temporary accommodation, garages and court costs.
• Commercial Rent – This is a 10 digit reference that begins with "115"
• Haringey Invoices - This is a 10 digit number always beginning with “18”, and refers specifically to your invoice, not any account number you may have.
• Haringey Reminder Notices - This is an 11 digit number always beginning with “08”. Payments made against reminder notices will automatically be assigned to the invoices the reminder related to.
• Housing Benefit Overpayment - This is a 10 digit number beginning with “7” and refers specifically to your invoice.

|back to top

---

Amount(s) to pay

How much you would like to pay against this account.

Enter the amount in pounds and pence (e.g. 10.00 = £10). Please note that for Parking Fines, you cannot amend the amount due (see below for more details on parking fine payments).

We can accept payments of up to £7,500 via the Internet. The Bank requires further security checks for larger amounts. Our telephone payment service can contact the bank to perform these checks.

|back to top

---

Your payments

This part of the page allows you to review your payment details before progressing to the next screen.

• If you are happy with the payments, click the Pay button

|back to top

---

Making a payment

Please ensure you have a valid credit or debit card to make the payment (see cards accepted).

Card details

You should enter all details indicated by an asterisk (*).

1. Enter your Card Number without spaces (see list of cards accepted)
2. Enter the Start Date, if applicable (i.e. for Maestro Cards)
3. Enter the Expiry Date
4. Enter the Issue Number if it is present on your card (associated with old Switch Cards)
5. Enter the 3 digit security code (card verification number usually found on the back of your card). Further details can be found on our Security Standards page.

|back to top

---

Your name and address

1. Please enter the name as it appears on your card (note the name and address should be as per the cardholder’s details, not necessarily the person for whom the service will be provided)
2. Ensure that all mandatory fields marked with an asterisk (*) are completed
3. Do not enter any special characters (i.e. commas, full stops) in any of the address fields
4. You can ignore the 'Select Address from list' section as we are currently not using that feature.
5. Once you have entered all the details, click the Submit button

|back to top

---

Credit and Debit Cards accepted

We can accept payments by the following cards:

• Maestro
• Mastercard Debit
• Mastercard Credit
• Visa Credit
• Visa Debit (Delta)
• Visa Electron

Note we do not accept American Express cards.

|back to top

---

Confirm your payment

The Payment Confirmation screen will display details of information provided in the previous steps. From here you can confirm payment, cancel payment or go back to and make any required changes.

Please review these details and if you are happy to proceed click on the confirm button.

If you have signed up to 3D secure operated by Verified by Visa or MasterCard SecureCode or have been redirected to activate 3D secure during the payment confirmation process for additional card security verification you must either:

1. Enter the pin or password combination requested when you registered for 3D secure or
2. Activate 3D secure and register your details with your card provider when prompted

Important: Failure to enter the correct pin/password or to activate 3D secure (i.e. by selecting 'No Thanks') when prompted will result in a payment failure.

Additional details can be found on our Security Standards page, otherwise you will be redirected to the Payment Successful screen.

Please note it can take up to 2 minutes for the payment to be processed. If after 2 minutes you have not been transferred to the Payment Success screen, please contact customer services on 020 8489 1000. Do not hit the back button and attempt to re-try the payment.

|back to top

---

Payment successful

This message shows the payment details were correct and have been accepted.

On this screen you can also:

• Email Receipt - enter the email address in the field provided and click on the email button. A message will appear to indicate that the receipt has been emailed.
• Print Receipt - click on print button and the Print Preview page will appear. Simply click on the print button to print the receipt.
• VAT Receipt - view and print a VAT receipt

Details of the receipt are also displayed in the lower-half of the screen. Keep the receipt for your records in case you need to query or refer to your transaction at any time.

When you have either emailed or printed the receipt, click on the finish button. You will be returned to the initial payment screen, where you can close the browser.

|back to top

---

Click Finish

It is very important to click the Finish button to properly complete the whole process (especially important if you are paying for a parking permit).

|back to top

---

Points to remember

• You must enter details for all fields that are marked with the asterisk symbol (*)
• When using the service, do not use your browser navigation buttons, please use the navigation buttons on the payment screens instead.
• If you want to return to any of the previous payment screens at any time, please ensure that you click on the appropriate Back to ... navigation button.
• Always click the finish button on the payment success screen.

|back to top

---

Problems paying

If you experience problems using the system, please contact Customer Services on 020 8489 1000 quoting your reference number plus details of any error messages you may have received.

|back to top

---