Online Payments FAQs
- Which services can I pay for?
- Is it safe to enter my credit or debit card details?
- How much can I pay?
- Are there alternative ways to pay?
- What does ‘Reference’ mean?
- How do I know my Account reference?
- I’m used to using my original Commercial Rent agreement number to make payments at the Bank or Post Office – why can’t I use it on this site?
- I have Haringey Invoices and Reminder Notices – which should I pay?
- I have an Overpayment of Housing Benefit Invoice, Reminder and/or Final Demand – which should I pay?
- When I tried to enter my Account reference, it was rejected. Why?
- Which credit or debit cards do you accept?
Which services can I pay for?
The services, known as 'Payment Types' that you can pay for now appear as links on the left-side of the new Haringey Council online payment screen. The current list of Payment Types are as follows:
- Council Tax
- Business Rates (Non Domestic Rates)
- Housing Rent
- Haringey Council Invoices (including Leasehold Service Charges)
- Haringey Council Reminders and Final Demands
- Overpayment of Housing Benefit
- Commercial Rent
Please note we cannot currently accept Parking payments online. For more information see paying parking fines.
Please note that you may pay for more than one payment type at a time. After you have added your first payment to the list, you can then go back and select another payment type and add to the list for each of the payments required.
The payments will then be listed in the Payment Review section and the total amount will be calculated.
|Back to topIs it safe to enter my credit or debit card details?
Yes it is. Payment transactions made through Haringey Council's online payment screen take place within a secure payment system.
For information about Haringey Council’s Security policy, please see Our Security Standards.
|Back to topHow much can I pay?
You can pay up to £7,500 in a single payment via the internet. Our Call Centre can accept larger amounts up to £10,000.
|Back to topAre there alternative ways to pay?
The documentation that you received from the Council will list the ways in which you can make a payment.
One of the more convenient ways to pay is by Direct Debit for Housing Rent or Council Tax and Business Rates.
In addition, you can pay your Council Tax or Housing Rent using an allpay Payment Card at any PayPoint outlet or Post Office™ branch. Details can be found on the allpay page.
Planning applications and Building Control applications can also be submitted with a payment. Details can be found on the Planning and Building Control pages.
|Back to topWhat does ‘Reference’ mean?
There are 2 reference numbers associated with making a payment:
- The Account reference which you are making the payment against. This can be an individual invoice reference.
- After the payment has been accepted, you are issued with a Receipt reference.
How do I know my Account reference?
The Account reference numbers will be displayed on relevant correspondence from the Council. For more information regarding Account references, see our Help with Online Payments page.
If you have queries regarding Housing Rent, Council Tax, Non domestic Rates accounts, or repaying Overpayment of Housing Benefit Invoice / Reminder / Final Demand, you can contact the Haringey Council Call Centre.
|Back to topI’m used to using my original Commercial Rent agreement number to make payments at the Bank or Post Office – why can’t I use it on this site?
Payments for Commercial Rent can only be accepted against a quarterly rent invoice reference.
|Back to topI have Haringey Invoices and Reminder Notices – which should I pay?
Payments made against Haringey Reminder Notices will be assigned to the associated Haringey Invoice(s). Please ensure that you enter the full amount due.
|Back to topI have an Overpayment of Housing Benefit Invoice, Reminder and / or Final Demand – which should I pay?
You only need to make payment against one of the demands, which should all have the same 10 digit invoice number starting with a 7xxxxxxxxx. Should the invoice numbers differ on any of the demands you should contact the Haringey Council Call Centre to query what you have outstanding and the invoice numbers that you should use to make your payment.
Please note that you may have more that one invoice due for payment, which are at different stages in the recovery cycle.
|Back to topWhen I tried to enter my Account reference, it was rejected. Why?
Validation rules are applied to the Account reference numbers, to prevent the accidental mis-keying of information. Please double-check that you have entered the number fully and correctly. Further information about the format of Account references can be found on our Help with Online Payments page.
|Back to topWhich credit or debit cards do you accept?
We can accept payments made with the following debit or credit cards:
Maestro - MasterCard - Solo - Visa Credit - Visa Debit (formerly Delta) and Visa Electron
