Adult Social Care Complaints Procedure

How to complain

We suggest you complain using our online feedback form, or by contacting our Feedback & Information Governance Team, but there is no special way to complain about Adults' Social Care.

What we will do with your complaint

The law says what we must do with adult social care complaints. When we receive your complaint we will try to sort out the problem straight away. If we can’t we will:

• write to you within three working days with the contact details of the person who will deal with your complaint
• offer to discuss your complaint with you so that we can clarify the issues and how the complaint will be investigated
• respond to your complaint within 10 working days, or agree a new deadline with you before then if we can't.