Customer Feedback and Performance
Our mission
It is our mission to provide a responsive service that meets the needs of our customers. We believe that it is important to listen to you and take account of your needs as we develop the services on offer.
|Back to topYours views, ideas and suggestions
If you have any comments, views, ideas or suggestions for improving the service please share them with by sending an email to registrars@haringey.gov.uk. You may also complete and email back to us a Customer Satisfaction Card (Word, 34KB)
Customer Consultation Event
Over the next couple of months we would like to hold a customer consultation event. If you are interested in helping us reshape and develop the service please email registrars@haringey.gov.uk with your details
|Back to topWords from Our Customers
Customer Satisfaction Ratings
Our customers have been asked to rate from 1 to 5 with 1 being poor and 5 being excellent. Please see our latest customer ratings below:
| Month | Average Customer Rating |
|---|---|
| June 2012 | 4.9 |
| May 2012 | 4.9 |
| April 2012 | 4.8 |
| March 2012 | 4.8 |
| February 2012 | 4.7 |
| January 2012 | 4.8 |
| Year to date average | 4.8 |
Customers seen within 10 minutes of appointment time
We aim to see 90% of customers within 10 minutes of their appointment time. Our current scores can be seen below:
| Month | % seen within 10 minutes |
|---|---|
| July 2012 | 92.9% |
| June 2012 | 98.9% |
| May 2012 | 97% |
| April 2012 | 97% |
| March 2012 | 99% |
| February 2012 | 96.3% |
| January 2012 | 96% |
Attached Files
| Filename | Filetype | Size |
|---|---|---|
customer satisfaction card v2.doc  | Word | 42 KB |
