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Online Payments Help

Help with online payments

Payment Entry Screen

The payment screens are setup to allow users to move through the payment process as quickly and easily as possible. Once you have selected the required payment type from the main online payments page, you will be taken to the secure payment screen with the relevant payment type highlighted.

The screen is split up into three separate areas:

the Payment Type selection
the Payment Entry and
the Payment Review

The Payment Type Selection

From here you can select one or more payment types, the selected payment type will be highlighted unless you bypassed the initial payment page, in which case Council Tax is highlighted as below by default.

The Payment Entry

Here you enter the reference for the selected payment type, followed by the amount to pay.

The Payment Review

Here you can view each of the payments entered with the calculated Total Amount to pay. You can also Modify, Delete or Delete All payments here or complete the payment.

Payment Review Section

Payments Accepted

The following payments are accepted within the payment system: -

Council Tax
Housing Rent
Business Rates (Non Domestic Rates)
Housing Benefit Overpayments
Commercial Rent
Haringey Council Invoices (including Leasehold Service Charges)
Haringey Council Reminders and Final Demands

Tips for using this service

You must enter details for all fields that are marked with the asterisk symbol (*)
If at any time you need help about the information being requested then select the Help link at the bottom of each payment page.
When using the service, do not use your browser navigation buttons, please use the purple navigation buttons (see examples below) on the payment screens instead.
If you want to return to any of the previous payment screens at any time, please ensure that you click on the appropriate Back to ... navigation button.

Navigation Button Examples

Reference numbers

This is the unique identifier for the account being paid. The reference will be checked for validity to prevent accidental errors, but it is your responsibility to enter this number correctly.

The Reference numbers will be displayed on any related correspondence from the Council.

Council Tax - This is a 7 or 11 digit number displayed on your council tax bill and referred to as your Account number.
Business Rates (Non Domestic Rates) - This is a 9 digit number for business properties.
Housing Rent - You must use the 15 digit number found on your rent book (e.g. 000896530031016). Payments can be made for Council tenancies, all temporary accommodation, garages and court costs.
Commercial Rent – This is a 10 digit reference that begins with "115"
Haringey Invoices - This is a 10 digit number always beginning with “18”, and refers specifically to your invoice, not any account number you may have.
Haringey Reminder Notices - This is an 11 digit number always beginning with “08”. Payments made against reminder notices will automatically be assigned to the invoices the reminder related to.
Housing Benefit Overpayment - This is a 10 digit number beginning with “7” and refers specifically to your invoice.

Amount(s) to Pay

How much you would like to pay against this account.

Enter the amount in pounds and pence (e.g. 10.00 = £10). Please note that for Parking Fines, you cannot amend the amount due (see below for more details on parking fine payments).

We can accept payments of up to £7,500 via the Internet. The Bank requires further security checks for larger amounts. Our telephone payment service can contact the bank to perform these checks.

Making a Payment

Select the Payment Type then enter the reference and amount to pay (see above for guidance).

Click on the button to add the payment to the Payment Review section. Review the payment and total amount to pay and if you are happy to proceed, click on the button.

You will now be redirected to the Card Payment Section (see below for guidance).

Paying Multiple Accounts

Proceed as you would for making a single payment above and use the button to add each payment to the Payment Review section.

Several payments can be made at the same time in this way, so for example you could pay for Housing Rent and Council Tax on the same credit or debit card transaction. Review the payments listed and total amount payable and if you are happy to proceed, click on the button.

You will now be redirected to the Card Payment Section (see below for guidance).

Note: The details of at least one payment must be added to the Payment Review section before accepting a payment. All details entered will be lost if the button is pressed when there is no payment listed in the Payment Review section.

Editing a Payment

After you have added a payment to the Payment Review section, it can be edited or deleted by pressing the appropriate buttons to the right of the Payment Review section.

To modify a payment, click on the button and enter the correct details then click on the button i.e. if the amount entered was incorrect.
To delete a single payment, click on the button.
To delete several payments, click on the button.

Once you have made the required changes, note the total amount to pay and click on the button to complete.

You will now be redirected to the Card Payment Section (see below for guidance).

The Card Payment screen

After entering the payment details as indicated above, you will be directed to the Card Payment screen, where you enter your Card Details and Card Account Details (Address details).

Please ensure that you are aware of the credit/debit cards we accept, which are listed below.

You should enter all details indicated by an asterisk (*) and note that you are now required to enter the 3 digit card verification number on the back of the card signature strip. Further details can be found on our Security Standards page.

Credit and Debit Cards accepted

We can accept payments by the following cards:

Maestro - Mastercard Debit - Mastercard Credit - Visa Credit - Visa Debit (Delta) - Visa Electron

Card Details

Enter your Card Number without spaces (for those debit/credit cards specified above)
Enter the Start Date, if applicable (i.e. for Maestro Cards)
Enter the Expiry Date (mandatory)
Enter the Issue Number if it is present on your card (associated with old Switch Cards)
Enter the 3 digit security code (mandatory - card verification number)

Card Details Section

Your Details (Card Account Details)

It is a requirement from the Bank that we request your Name, Address and a telephone number to aid in fraud prevention.

The Name and address should be as per the cardholder’s details, not necessarily the person for whom the service will be provided.

Note:

Please enter the name as it appears on your card
Ensure that all mandatory fields marked with an asterisk (*) are completed
Do not enter any special characters (i.e. commas, full stops) in any of the address fields
Use all the address lines available and ensure that only the post code is entered in the post code field.

Completing your Payment

Once you have entered all your details, click on the button to complete payment. You will now be redirected to the Payment Confirmation screen.

Payment Confirmation

The Payment Confirmation screen will display details of information provided in the previous steps. From here you can Confirm payment, Cancel payment or go back to Card Details to make any required changes.

Payment Confirmation Screen

Please review these details and if you are happy to proceed click on the button.

If you have signed up to3D secure operated by Verified by Visa or MasterCard SecureCode or have been redirected to activate 3D secure during the payment confirmation process for additional card security verification you must either:

Enter the pin or password combination requested when you registered for 3D secure or
Activate 3D secure and register your details with your card provider when prompted

Important: Failure to enter the correct pin/password or to activate 3D secure (i.e. by selecting 'No Thanks') when prompted will result in a payment failure.

Additional details can be found on our Security Standards page, otherwise you will be redirected to the Payment Successful screen.

Verified by Visa and MasterCard SecureCode

Payment Successful

This is the final step in the process and from here you can either:

Email Receipt - enter the email address in the field provided and click on the button. A message will appear to indicate that the receipt has been emailed.
Print Receipt - click on button and the Print Preview page will appear. Simply click on the button to print the receipt.

Details of the receipt are also displayed in the lower-half of the screen. Keep the receipt for your records in case you need to query or refer to your transaction at any time.

When you have either emailed or printed the receipt, click on the button. You will be returned to the initial payment screen, where you can close the browser.

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