Online Payments Help

• Payments Accepted
• Tips for using this service
• Reference Numbers
• Amount(s) to Pay
• Paying Multiple Accounts
• Editing a Payment
• Credit and Debit Cards accepted
• Card Issue Numbers
• Your Details
• Confirmation
• Receipts

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Payments Accepted

• Council Tax
• Business Rates (Non Domestic Rates)
• Housing Rent
• Haringey Council Invoices (including Leasehold Service Charges)
• Haringey Council Reminders and Final Demands
• Overpayment of Housing Benefit
• Commercial Rent

Tips for using this service

• You must enter details for all fields that are marked with the asterix symbol (*) where the cardholder Name and Address is entered.
• If at any time you need help about the information being requested then select the 'Help' question mark symbol .
• When using the service, DO NOT use your browser navigation buttons, please use the buttons on the pages instead.

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Reference Numbers

This is the unique identifier for the account being paid. The reference will be checked for validity to prevent accidental errors, but it is your responsibility to enter this number correctly.

The Reference numbers will be displayed on any related correspondence from the Council.

Council Tax - This is a 7 or 11 digit number also referred to as your Account number.

Non Domestic Rates - This is a 9 digit number for business properties.

Housing Rent - You must use the 15 digit number found on your rent book (e.g. 000896530031016). Payments can be made for Council tenancies, all temporary accommodation, garages and court costs.

Commercial Rent – This is a 10 digit reference that begins with "115"

Haringey Invoices - This is a 10 digit number always beginning with “18”, and refers specifically to your invoice, not any account number you may have.

Haringey Reminder Notices - This is an 11 digit number always beginning with “19”. Payments made against reminder notices will automatically be assigned to the invoices the reminder related to.

Benefit Overpayment - This is a 10 digit number currently beginning with “700” and refers specifically to your invoice.

Amount(s) to Pay

How much you would like to pay against this account.

Enter the amount in pounds and pence (e.g. 10.00 = £10).

We can accept payments of up to £7,500.00 via the Internet. The Bank requires further security checks for larger amounts. Our telephone payment service can contact the bank to perform these checks.

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Paying Multiple Accounts

Use the Add Payment button to add a payment to the payment basket. Several payments may be made at the same time in this way, so for example you could pay for Housing Rent and Council Tax on the same credit or debit card transaction.

N.B. The details of at least 1 payment must be added to the Payment Basket before accepting a payment. All details entered will be lost if the ‘Accept Payment’ button is pressed when there is no payment listed in the Payment Basket.

Editing a Payment

After you have added a payment to the Payment Basket, it can be edited or deleted by pressing the appropriate buttons to the right of the reference. If you edit a payment, its details appear in the fields where they were originally entered, to allow changes to be made (i.e. above the Payment Basket). It is possible to edit or delete a payment from the list right up until the point that the payment has been accepted and then confirmed (Step 4 in our process).

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Credit and Debit Cards accepted

We can accept payments by the following cards:

• Visa                                                                                
• Visa Delta (Debit)                                                        
• Visa Electron                                                                  
• Mastercard                                                                      
• Domestic Maestro (including Switch cards)              
• Solo                                                                                 

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Card Issue Numbers

Some credit and debit cards have an issue number. If it is present on your card, it must be entered into the field provided.

Your Details

It is a requirement from the Bank that we request your Name, Address and a telephone number to aid in fraud prevention.
The Name and address should be as per the cardholder’s details, not necessarily the person for whom the service will be provided.

N.B. Please enter the name as it appears on your card, and your land line telephone number in preference to a mobile number.

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Confirmation

After you press the ‘Accept this payment’ button, the details of the payment are displayed again and you will be asked to confirm that you are happy to make the payment.

Receipts

After you have confirmed your payment, you will be presented with a receipt screen. This includes all of the details of your payment (your credit or debit card number will be partially masked) and a receipt reference. This is a valid receipt for your payment, but does not guarantee that the payment has been transferred by your bank. To guarantee that the payment has been made, you would need to check with your bank after 3 working days to verify that the funds have been transferred to our account.

You can print the receipt for your records, or send an electronic copy with our email facility.

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