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Online Payments FAQs

Which services can I pay for?

The services that you can pay for appear in a drop-down list. The list will expand as other services are added. The current list of services is as follows:

Council Tax
Business Rates (Non Domestic Rates)
Housing Rent
Haringey Council Invoices (including Leasehold Service Charges)
Haringey Council Reminders and Final Demands
Overpayment of Housing Benefit
Commercial Rent

Please note that you may pay for more than 1 service at a time; after you have added your first payment to the Payment Basket, you can go back and enter the details of any of the other services, and the payment will cover those amounts as well.

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Is it safe to enter my credit or debit card details?

Payments to Haringey Council are accepted through a ‘secure site’.

For information about Haringey Council’s security policy, please see our Security statement.

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How much can I pay?

You can pay up to £7,500.00 in a single payment via the internet. Our Call Centre can accept larger amounts up to £10,000.00.

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Are there alternative ways to pay?

The documentation that you received from the Council will list the ways in which you can make a payment.

One of the more convenient ways to pay is by Direct Debit for Housing Rent or Council Tax and Business Rates.

Planning applications and Building Control applications can also be submitted with a payment. Details can be found on the Planning and Building Control pages.

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What does ‘Reference’ mean?

There are 2 reference numbers associated with making a payment:

The Account reference which you are making the payment against. This can be an individual invoice reference.
After the payment has been accepted, you are issued with a Receipt reference.

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How do I know my Account reference?

The Account reference numbers will be displayed on relevant correspondence from the Council. For more information regarding Account references, see our Help with Online Payments page.

If you have queries regarding Housing Rent, Council Tax, Non domestic Rates accounts, or repaying Overpayment of Housing Benefit Invoice / Reminder / Final Demand, you can contact the Haringey Council Call Centre.

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I’m used to using my original Commercial Rent agreement number to make payments at the Bank or Post Office – why can’t I use it on this site?

Payments for Commercial Rent can only be accepted against a quarterly rent invoice reference.

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I have Haringey Invoices and Reminder Notices – which should I pay?

Payments made against Haringey Reminder Notices will be assigned to the associated Haringey Invoice(s). Please ensure that you enter the full amount due.

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I have an Overpayment of Housing Benefit Invoice, Reminder and / or Final Demand – which should I pay?

You only need to make payment against one of the demands, which should all have the same 10 digit invoice number starting with a 7xxxxxxxxx. Should the invoice numbers differ on any of the demands you should contact the Haringey Council Call Centre to query what you have outstanding and the invoice numbers that you should use to make your payment.

Please note that you may have more that one invoice due for payment, which are at different stages in the recovery cycle.

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When I tried to enter my Account reference, it was rejected. Why?

Validation rules are applied to the Account reference numbers, to prevent the accidental mis-keying of information. Please double-check that you have entered the number fully and correctly. Further information about the format of Account references can be found on our Help with Online Payments page.

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