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Home Connections - choosing your home

Choice-based lettings guide

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Who can apply?

Anyone who is registered and active on Haringey Council's Housing Register can apply. You will need a User ID and PIN to bid for a property - we should have already sent you these if you are already registered. These will be six digit numbers.

  • If you are not registered, visit the Housing Register page to find out how to get on the Housing Register. The demand for social housing outweighs the supply of homes, therefore we strongly urge people to consider other housing options.

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Where to view properties

Properties are advertised on our Home Connections (external link) website which will be updated every week.

You can also view the properties at our Customer Services Centres around the borough.

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How it works

Bidding using banding and effective date

When you bid for properties, your level of priority will be determined by your Housing Needs Band (A, B, C, D or E) and the date you joined the Register - your effective date.

A list of properties available to you will be shown online when you log in to the Home Connections (external link) website.

Due to the very high demand for social rented housing in Haringey, almost all of it will be offered to applicants in Housing Needs Bands A and B.

Therefore, we strongly urge applicants in other bands to visit our housing options page or call 020 8489 1000 to book an appointment with a housing adviser.

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If you see a property you like

If you see a property that you like, you can put in a bid for it from Wednesday to midnight on the following Sunday.

You can bid for as many properties as you like and if you are short-listed, we will call the top seven bidders on the Tuesday and then invite them to view as many as three properties as soon as Wednesday - so please make sure we have your most recent phone number!

Then we will make an offer to the most successful bidder on Thursday, following an interview to validate your application and check all your documents - so please get your documents ready.

A list of the documents you need is in the attached files section below.

And you could be moving into your new home as soon as the following Monday. That is just one week from spotting the property you like, bidding for it and accepting our offer.

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How to bid for a home

There are four different ways you can make your bid: by web, phone, smartphone (see limitations below) and text - make sure you have the property advert number, your User ID and PIN ready.

On the web

To view properties and bid for them online, you need to go to the Home Connections (external link) website, click on 'I am already registered' and then enter your six digit user ID and PIN.

By phone

You will be assisted by an interactive voice recognition system when you bid by phone. It is very easy to follow. You will need a touch-tone phone with a hash - # button. Dial 0845 330 3184 and choose the language you want to use. Enter your user ID number and PIN. Select 1 to start bidding for a new property and the interactive voice system will take you through.

By smartphone (Android or iPhones only)

You can download the 'HomeConnect’ app for Android from 'Google Play' and for iPhones from 'App Store'. You can then view and bid for properties directly from your smartphone. Please visit the Home Connections website (external link) for further information.

By text

To bid by text enter your pin number and user ID followed by the property number you are bidding for with the hash sign # in between each number.
So if your user ID is 023456 and your PIN 020961 and you want to bid for two properties with the references 123456 and 555444, you should enter:


and text this to 07781 482 894.

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Ending your tenancy

Leaving your property - information for council tenants

You must give us 4 weeks' notice in writing if you want to end your tenancy and leave the property. Notice from one joint tenant ends the tenancy for both. The notice you give must end on a Monday. We will charge the rent for this period of notice.

If you leave and do not tell us, you will have to pay the rent for the property until the date when you tell us you have left or we repossess the property.

We can help

Call us on on 020 8489 1000 if you need help or pop into one of our Customer Services Centres or libraries - where a member of staff can give you advice or help you use a computer.

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Attached files

Home Connections bookletPDF 1.74 MB

Page Last Updated:

11 June 2015

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