Changes to your waste collection service

• Background
• Service changes
• Your waste collection

Background

Back in April 2009 the council started the process of developing a new contract to increase recycling rates, reduce carbon emissions and improve the bin collection services we offer.

In shaping the contract we asked residents what they wanted. We received the largest response to any previous consultation with 6,800 people replying. Residents wanted us to recycle a greater range of materials and provide a free bulky item collection service.

Taking all these factors into account the new contract we have with Veolia is set to deliver a 40 per cent recycling rate, significant reductions in carbon emissions and reduce the amount of waste going to incineration or landfill.

It also saves your money. Sending rubbish to landfill already costs more than twice as much compared to recycling. And bills to the taxpayer are set to increase as landfill taxes go up.

We are confident that with your help we can meet our targets and as part of our drive to recycle more.

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Service changes

The new service includes:

• A free bulky waste collection service for items that can be reused or recycled (new - this includes free collection of mattresses) - you can arrange a collection by contacting the Veolia Contact Centre. Further information can be found on the Bulky Items Collection Service page.
• The introduction of a 240 litre wheelie bin so you can recycle more (new) - if you do not have space to store a wheelie bin you will be provided with green sacks for your dry recycling.
• Free compostable food waste bags (new) - to make recycling of unused food easier, we will provide you with a six month supply of biodegradable bags to line your kitchen caddy.
• Collection of rubbish fortnightly (new) - with improvements to our recycling services we will only have to collect items for landfill and incineration every other week, therefore reducing costs to you, the taxpayer.
• The weekly collection of all dry recyclables (no change) - paper, card and cartons, metal tins and cans, plastic bottles, tubs and containers, glass bottles and jars.
• The weekly collection of all food and garden waste (no change)

There will not be any change to the collections for estates or flats above shops.

Changes begin in the west of the borough – covering Muswell Hill, Highgate, Alexandra, Fortis Green and parts of Crouch End, Woodside, Noel Park, Hornsey and Bounds Green. Changes will be extended to the rest of the borough once any teething problems have been ironed out. To see if your property is affected please refer to the street list in the attached files section below.

We will provide you with more detailed information on the service change when you receive your new wheelie bin or green sacks, so keep an eye out for it. In the meantime, please refer to the Frequently Asked Questions in the attached files section. However, if you have any further questions or queries please do not hesitate to contact the Veolia Contact Centre.

Let’s all recycle more together!

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Your waste collection

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Contact

Veolia Contact Centre

Tel 020 8885 7700
Email enquiries.haringey@veolia.co.uk
Web  Veolia's website (external link)

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Dossiers Attachés