The Feedback and Information Governance Team

What we do

recording corporate feedback (complaints, compliments and suggestions) and referring it for a response
overall management of and advice and guidance on the council's Customer Feedback Scheme for complaints compliments and suggestions
Independent Review of complaints cases in the council's Corporate Complaints Procedure and for Homes for Haringey
handling feedback about how the council has handled Freedom of Information Act and Data Protection Act cases
overall management of and advice and guidance on the Members' Enquiries Procedure (for use by elected representatives in local, regional, national and European government)
overseeing the handling of Feedback about the Council's Strategic Partners
liaison between the council and the Local Government Ombudsman (see the external links section below)
administration of petitions

(Freedom of Information, Data Protection, Records Management)

liaison between the council and the Information Commissioner (see the external links section below)
administering Freedom of Information requests for the council
ensuring that the council complies with the Data Protection Act 1998 (DPA)
administering Subject Access Requests (SARs - requests to access personal information under the DPA)
administering Information Disclosure Requests (requests by authorised third parties to access personal information)
handling feedback about how the council has handled Freedom of Information Act and Data Protection Act cases
advice and guidance to the council on records management and Information Governance
please note: the Feedback and Information Governance Team does not generally hold or provide council information - it deals with requests for information to make sure that the council follows the relevant laws in handling them

dataprotection@haringey.gov.uk (Data Protection)
foi@haringey.gov.uk (Freedom of Information)
records@haringey.gov.uk (Records Management and Information Governance)
feedback@haringey.gov.uk (complaints, compliments and suggestions. General enquiries of the team)
020 8489 2550
7th Floor
River Park House
225 High Road
Wood Green
N22 8HQ