Council Tax help
If any information on your account is incorrect, or your household’s circumstances have changed, you have a duty to tell us immediately.
These are some frequently asked questions about our online Council Tax service.
- I am new to the borough and want to register for Council Tax on My Account
- What do I need to register for Council Tax?
- I can’t find my Council Tax Account Reference number
- My address does not appear on the list
- I am trying to register to view my Council Tax account My Account but it says “we can't find a match for the details you have provided” - what does this mean?
- Our Council Tax is in more than one name. Can I register for a My Account?
- I can’t find a matching option for the method of my last payment
- I am selecting the correct method of last payment but it is saying it is incorrect?
- If I register online will I still receive my paper Council Tax bills?
- How can I tell if my online form has been received?
- Can I view the information I entered once I have submitted my online form?
- Account Summary - What does this mean?
- Can I register more than one Council Tax account?
- Discounts - why can’t I apply?
- I am having problems paying
You will need to create a My Account and use the ‘Move in to Haringey’ form. Once we have completed the change you will receive a new bill with your Council Tax account reference number. Once you have your account reference number you can register to view and manage your council tax account.
Haringey Residents will need their Council Tax account reference number as shown on their bill to view their account details. Just click ‘Register to view and manage your Council Tax account’ and complete the required information.
Please note: You will be asked for a “known fact” about your account before you can view your details. You must provide the answer to one of the following questions:
- Your National Insurance number
- Your date of birth
- Your sort code
- Method of last Council Tax payment
View a step by step Council Tax Registration Guide (PDF, 217KB).
Your Council Tax account reference number is shown on your Council Tax bill, or any other correspondence that you have received from us about your Council Tax. The number is 7 or 11 digits long.
If you can't find your Council Tax account reference number, please email firstname.lastname@example.org
Enter your door number and post code before searching for your address. Do not enter a flat number, for example, if you live at 87A Station Road or Flat 2, 87 Station Road, simply enter 87. If you are still experiencing problems please email email@example.com
I am trying to register my details but it says "we can't find a match for the details you have provided" - what does this mean?
To register your My Account you must be one of the people named on the Council Tax bill. Check that you have entered the information on the registration screen exactly as it appears on your bill. If the system still won't allow you register please email firstname.lastname@example.org and we will investigate.
Yes. Each person named on the bill can register separately. On the Council Tax registration screen, enter just your own name exactly as it appears on the Council Tax bill.
The options available to select are:
- Cash Receipt
- Cash via Handitill
- Counter Cheque
- Automated Telephone Payment
- Direct Debit
- Enforced Agent Payment
- Mixed (cash/cheque)
- National Girobank
- Standing Order
- Kiosk Card Payments
- No payment as new to borough
- No payment made due to being exempt
- No payment made for other reason not listed
Please note: If you have paid via online bank transfer, please select the option ‘standing order’.
If you have made a payment within the past 24 hours please try to register the following day so that your payment will have had time to update on our systems.
If you have paid by cash, cheque, debit or credit card at any Post Office or outlet displaying the PayPoint logo, please select the option 'Cash Receipt'.
If the system still won't allow you to register please email email@example.com and we will investigate.
Yes, you will still receive your bill through the post.
You can check the 'status' of your form in the 'My History' section of your My Account, which you can find at the bottom of the main screen (scroll to the bottom). If you have successfully submitted your Council Tax enquiry or Student Exemption online form the status will show 'submitted'. If any other status shows you must go back into the form and complete it fully - go to ‘My History’ and click on the form name in the 'Action' column.
Please note: it can take up to three working days for Council Tax enquiry and Student Exemption online forms to be received by the Council Tax service. The Council Tax team is currently receiving a high volume of enquiries and will respond as soon as they can.
You can see a record of your submitted Council Tax enquiry and Student Exemption online forms in the 'My History' section of your My Account for up to four weeks after submission. You can find ‘My History’ at the bottom of the main screen (scroll to the bottom). We recommend that you print a copy during this time, after which you will not be able to view the form.
- Total Balance Outstanding - this figure shows the total Council Tax you owe for the current year, plus any arrears outstanding
- Details of Billing Period - this will show you all current and previous years’ Council Tax charges and balances and how these have been calculated
- Details of Property - this link will show the current band given to your property by the valuation office agency, the date you have been liable to pay Council Tax from and has a link to our website for the current Council Tax levels for each band. If you think that your property band is incorrect there is also a link to the Valuation Office Website
Yes, once you have registered to gain online access to one Council Tax account, you’ll find a link to add another account in the ‘Council Tax’ menu.
In some circumstances, we may need to update your Council Tax account first before you can apply for a discount in My Account. If any information on your account is incorrect, or your household’s circumstances have changed, you must tell us immediately.
When making an online payment you will be asked for an additional security password by a system known as 3D secure. This is to protect against fraudulent card payments. Please refer to our Help with Online Payments page where you can find more information about known issues that have been brought to our attention, which may help to resolve or clarify the issues you are having. If you are still experiencing problems please email firstname.lastname@example.org, including any error messages, and we will investigate.
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