My Account Help
Help with My Account and how to sign up
These helpful tips can help you sign up for My Account and resolve an issue you may be having. Please see the information below to see if you can get the help you need or if you still need to, you can contact us using the details in the report a problem section.
- What will I need?
- How do I create an account?
- Do I need to live in Haringey to have a My Account?
- What if I don't get an email to activate my online account?
- I am having trouble logging in
- I have forgotten my password and/or the answer to my secret question
- I need to change my email address
- Report a problem
- Using your personal information
You will need an email address. If you do not have an email address, the following guide explains what an email address is and will help you set up an account:
Once you have set up your email account you will be able to create and activate your My Account.
Please note: you must not use temporary email addresses (e.g. Dispostable or Yopmail) as we only respond to secure email addresses.
Creating an account is easy and takes a couple of minutes - all you need is an email address and to follow these simple steps:
- Click on Create My Account (top right or bottom middle of the MyAccount page)
- Click Register
- You will receive an email to activate your account - click the link in the email
Now login using your email address and your newly created password.
Haringey Residents will need their council tax reference as shown on their bill or their Housing Benefit claim reference to view their account details. Just click “Register” and complete the required information.
Please note: You will be asked for a “known fact” about your account before you can view your details.
- Click on Register
- Enter your full reference number
- Enter your postcode
- Click Complete address then select the correct address from the list
- Click Register
Welcome to MyAccount!
No, you do not need to live in Haringey. If you live outside the borough you can still create a My Account to access some of our online services.
If you do not receive an email to allow you to activate your account, check that the email hasn’t gone directly into your ‘junk’ or 'spam' folder. If not, register to create a My Account again. If this does not work you can contact us.
To log in you will need to use the email address and password that you entered when you created your account.
The first time you log in, you must activate your account by clicking on the link in the email that we sent you when you created your account.
Contact us and we will help you to reset your account. You can contact us.
You can do this in your account. Go to the ‘My Details’ section and select ‘change email address’. You will need to enter your new address and then confirm it.
If you have difficulty with the tasks above or need help signing up for My Account please email us at firstname.lastname@example.org
Any personal information you give us is held securely and will be used only for council purposes. Information collected for one purpose may be used for another purpose by the council unless there are legal restrictions preventing this. Using your information in this way helps us to deliver more efficient services that can be tailored to your needs and preferences. We will not share your information with third parties for commercial or marketing purposes.
We may share your personal information with other agencies (for example law enforcement agencies) where the law requires us to or where it is appropriate to support our duty to protect public funds and/or detect and prevent fraud.
For more information about how your information is used, how we maintain the security of your information, and your rights to find out what information we hold about you please see our Privacy Statement and Information Charter.
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