Trading Standards - Consumers
Making a complaint to trading standards or getting advice
To make a complaint to Trading Standards about a trader or if you want consumer advice you should first contact Citizens Advice Consumer Service. Citizens Advice Consumer Service is a government approved and free consumer advice service which provides confidential and impartial advice on consumer issues relation to goods, services, energy and postal services.
- To use the Citizens Advice Consumer Service call 03454 040 506
- See the Citizens Advice Consumer service website (external link) for full details of the services offered by them (includes online forms)
- The service is available Monday to Friday, 9am to 5pm
What happens next?
Citizens Advice Consumer Service will pass on all information and complaints relating to Haringey based businesses and consumers to trading standards for further action and monitoring as necessary.
Trading Standards receive an extremely large volume of reports each year and only have limited resources, therefore we cannot fully investigate every complaint we receive.
We will not contact you about your complaint unless we require further information.
All complaints are valuable to us however, as we use this information to monitor the activities of traders in the borough, set future priorities and initiate enforcement action through the analysis of complaint trends.
Further information on consumer problems
A wide range of consumer guides and advice is available on the Citizens Advice Guide website (external link).
Problem with a loan shark?
If you want to report a problem with a loan shark, visit the loan sharks page on the GOV.UK website (external link).
Reporting a fraud or scam
- If you feel you have been a victim of a fraud or internet crime then Action Fraud (external link) is the UK’s national fraud and internet crime reporting centre. It provides a central point of contact for information about fraud and financially motivated internet crime
Call Action Fraud on 0300 123 2040 or fill in the online complaint form on their website (external link).
Other useful links
The UK European Consumer Centre (external link) can provide assistance on your consumer rights in Europe and assist with cross border consumer disputes.
See the Trading Standards Institute website (external link) for the latest information on product recalls and product safety.
The GOV.UK website (external ink) shows how the Department of Business Innovation and Skills (BIS) make sure that people have the information and protection they need when they buy goods and services.
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