Customer Feedback and Service Delivery

Our mission

It is our mission to provide a responsive service that meets the needs of our customers. We believe that it is important to listen to you and take account of your needs as we develop the services on offer.

Your customer experience, views, ideas and suggestions

We welcome your views on our service and use the feedback received to improve our service to you and other customers. Please take a few moments to share your thoughts and comments with us by completing our Customer Satisfaction feedback e-form:

Complete our service feedback form

Feedback scores from our customers

We ask our customers to score us out of 5 for overall service, courteousness and accessibility. To see our performance data please look at our customer feedback results below:

Customer Comments

Very warm and accommodating service

Very helpful, kind manner, a credit to your council

John was helpful, knowledgeable, flexible

Friendly and on time

I was feeling very upset, they made sure I was comfortable and cared for me

Extremely accommodating and efficient and very understanding and helpful

Very polite, professional and personable staff

Lovely, friendly staff + easy, well explained process. Paul is awesome (John is too)!!!

Very helpful and quick service

Very welcoming and straightforward

Everything was great since the beginning

My experience was great and very courteous

Really friendly and helpful service. Explained everything clearly

Friendly. Quick as seen even earlier than our appointment :)

Helpful, knowledgeable and flexible

Very patient and welcoming

Great friendly staff. Was very welcoming

Prompt and efficient

Nicola was a great help, she did everything she could of done. I am so happy

Availability was excellent!

I was very pleased to get an appointment so quickly (2 days after booking)

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Service Delivery Plan

We have a Service Delivery Plan 2017/18 (PDF, 504KB) that shows how the Haringey Registration and Citizenship Service is organised.

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Privacy Notices

Haringey Council and the General Register Office manage your data in accordance with the law. Details of how Haringey manages your data can be found on the Privacy Statement page. The Haringey Registration and Citizenship Service GRO Privacy Statement and GRO Annex A can be downloaded below:

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Customer Consultation Event

Over the next couple of months we would like to hold a customer consultation event. If you are interested in helping us reshape and develop the service please email registrars@haringey.gov.uk with your details.

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Page Last Updated:

16 May 2018

How can we improve this page?

Use this form to let us know what you think of this page. All comments are reviewed by us once every week.
This form is not for service issues or requests - all such comments should go to Customer Services.

Please note this form is not for general service requests or issues. It's quicker for you if those comments are sent directly to Customer Services.